BD Parata is currently seeking a Field Support Engineer in the California bay area. The Field Support Engineer will provide in depth technical and customer support of BD Parata s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.
Key Responsibilities
Deliver exceptional customer service and technical problem resolution at client sites
Maintain equipment and proactively resolve potential issues to maximize uptime
Train customers on operation and maintenance of pharmacy automation systems
Respond to service requests within SLA requirements
Collaborate with service teams to resolve complex technical issues
Assist with new automation installations as needed
Document issues and resolutions in Salesforce Field Service Lightning
Provide product feedback to drive continuous improvement
Work independently with minimal supervision
Requirements
Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
Valid driver's license and clean driving record
Within commutable distance of San Jose CA
Preferred Skills and Experience:
Strong customer service orientation
Proficiency with Windows operating systems and Microsoft Office
Knowledge of computer networking, router/switch configuration, and file management
Strong mechanical aptitude and ability to use hand tools for complex equipment service
Experience with digital multi-meters and electrical testing equipment
SQL knowledge a plus
Physical Requirements
Daily car travel (average 4 hours per day) with occasional air travel
Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
Stand for extended periods (up to 10-12 hours when necessary)