About the Role
The Field Service Engineer is responsible for the deployment, installation, and ongoing support of advanced technical systems in customer environments. This role partners cross-functionally with Sales, Product Development, and Operations to ensure successful system delivery, performance, and customer satisfaction from pre-sales through post-installation support.
This position is ideal for a technically skilled, proactive professional who thrives in customer-facing environments, enjoys solving complex problems, and is comfortable navigating dynamic and sometimes ambiguous situations.
Responsibilities, Duties and Expectations
Customer Engagement & Support
· Serve as the primary technical point of contact throughout the customer lifecycle
· Support Sales with technical consultations, system design reviews, and proposal validation
· Deliver system demonstrations, evaluations, and end-user training
· Provide remote and on-site technical support and troubleshooting
· Build strong relationships with customers across varying technical backgrounds
· Capture and communicate customer feedback to internal stakeholders
System Installation & Delivery
· Plan, coordinate, and execute installation of complex, multi-component systems
· Perform system configuration, commissioning, testing, and validation
· Support deployments, upgrades, and ongoing maintenance activities
· Ensure adherence to safety, compliance, and operational standards
Technical Troubleshooting & Support
· Diagnose and resolve technical issues independently whenever possible
· Escalate complex issues with clear documentation and context
· Perform root-cause analysis and support long-term resolution efforts
· Contribute to system reliability and performance improvements
Collaboration & Product Support
· Act as the “voice of the customer” to Product and Engineering teams
· Support product validation, testing, and software releases
· Collaborate with internal teams and third-party vendors for successful delivery
· Assist in demo environments and internal testing initiatives
Documentation & Continuous Improvement
· Maintain accurate service records, reports, and technical documentation
· Develop clear, structured documentation for processes and support activities
· Identify opportunities to improve service efficiency and delivery
· Contribute to knowledge-sharing and internal training efforts
Technical Development
· Participate in training programs and hands-on field experience
· Stay current with emerging technologies, tools, and industry best practices
· Support internal systems, test environments, and demo equipment
Qualifications, Experience and Skills
· Bachelor’s degree or technical diploma in Engineering, Electronics, IT, or related field (or equivalent experience)
· Experience in a field service or customer-facing technical role
· Strong troubleshooting and problem-solving skills
· Proficiency with Linux operating systems
· Working knowledge of networking (DHCP, subnetting, VPNs)
· Strong written and verbal communication skills
· Ability to work both independently and collaboratively
· Willingness to travel up to 50% in support of field operations and customer engagements
Preferred
· Experience with networking hardware and complex system integration
· Exposure to RF, telecommunications, or electronic systems
· Experience testing and validating technical systems
· Familiarity with technical documentation and reporting
· Active or eligible security clearance
Key Attributes
· Proactive self-starter who thrives in ambiguous, fast-changing environments
· Strong technical aptitude with the ability to quickly learn new systems and technologies
· Excellent documentation skills with high accuracy and attention to detail
· Customer-focused mindset with a professional and confident presence
· Highly organized, detail-oriented, and adaptable
· Strong initiative with a continuous learning mindset
Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.