Field Service Engineer

# Impact Summary

• Responsible for executing assigned robotic/automation jobs, including onsite installation, repair, and follow-up on service escalations.
• Keeps accurate records of service calls and maintains inventory of service parts, tools, and test equipment.
• Services are provided in-house, on-site, and/or via telephone.
• Seeks sales opportunities while ensuring customer satisfaction.
• Provides on-the-job-training (OJT) opportunities and coaching/mentoring for upcoming Field Service Technicians.
• Follows safety practices as defined by the Company and/or the customers site safety code.

# Essential Duties and Responsibilities

• Performs in-house, on-site, and/or telephone troubleshooting, repairs, and support of KUKA equipment on an as-needed basis.
• Works within a flexible work/travel schedule.
• Travels to customer sites on short notice and frequently works long hours to meet customer needs.
• Provides assistance to KUKA Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical, and programming problems related to KUKA Robotics equipment.
• Completes Field Service reports prior to leaving the customers site with an accurate description of the problem reported/identified, the solution, and/or a complete list of all parts/options that may have been installed.
• Obtains the dated signature of the identified/authorized customer contact and supplies a copy to the customer.
• Develops technical credibility and rapport with the customer.
• Forwards sales leads to the appropriate account manager.
• Works with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of KUKA Robotics products and applications.
• Makes a complete backup of all software, programming, or configuration changes made during the customer visit; one copy is provided to the customer upon departure, and a second copy is retained for KUKA Robotics service files.
• Leads by example and provides OJT, coaching, and mentoring of upcoming Field Service Technicians.
• Assists the Assembly, Spare Parts, Shipping & Receiving teams when required, following specific guidelines and safety requirements to ensure on-time, complete, and accurate deliveries.
• Assists with internal, end-user, and System Partners training if required.
• Participates actively in the promotion and sale of parts and services when possible.
• Performs frequent travel to customer sites for general business errands (both domestic and international; passport required).
• Performs other duties as assigned.
• Understands and follows safety regulations as well as identifies/reports safety concerns observed at KUKA Robotics, customer, and/or integrator sites.
• Adheres to Quality Systems and participates in continuous improvement.

# Supervisory Responsibilities

• Leads small teams to perform in-house and on-site projects (e.g., Preventive Maintenance, Retrofits of equipment, etc.).

# What You Need to Succeed

## Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret mechanical, electrical, electronic, etc., prints and other related technical documentation.
• Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.
• PC skills/knowledge (MS Office environment, Internet, email, etc.).
• Valid drivers license and passport required.

## Education and Experience

• Bachelors degree (B.S.E.E./B.S.C/B.S.M.E.) from an accredited four-year college or university, and five years related technical/engineering experience and/or training; or equivalent combination of education and experience.

KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state, or local laws.