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Field Service Engineer

Civicminds

Wisconsin Rapids, WI

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JOB DETAILS
SKILLS
Cost Control, Customer Satisfaction, Documentation, Driver's License, Electricity, Electronics, Equipment Maintenance/Repair, Expense Reports, Hydraulic Engineering, Identify Issues, Injection Molding, Machine Tool, Maintenance - Electrical, Maintenance Services, Molding Processes, On Site Support, Performance Analysis, Startup, Technical Leadership, Technical Support, Telephone Skills, Time Management, Travel Planning, Willing to Travel
LOCATION
Wisconsin Rapids, WI
POSTED
6 days ago
Summary/Objective: Purpose of the job.

Under the supervision of the Area Service Manager, the incumbent is responsible for direct company's machine startup, repair service, and/or provides other technical assistance at the customer's facility to ensure customer satisfaction. The incumbent is required to follow the guidelines set forth in the Field Service Engineer Guidelines.

Position Description: Core functions and duties of the position.
  • Adheres to daily schedule provided by Area Service Manager to visit and service customers' machinery.
  • Troubleshoots electrical, hydraulic and mechanical problems leaving the customer with the assurance that the problem has been or will be resolved.
  • For new injection Molding machines: starts up, provides Molding assistance, and gives hands on operator and maintenance training.
  • Responsible for timely and accurate field service report specific to all services on site, problems incurred, safety violations noted, hours and expenses.
  • Responsible for all the proper use and care of all company-issued tooling, property, and proprietary information.
  • Responsible for projecting a positive image to the customer by having a positive attitude, personal appearance, and the highest level of professionalism that must be consistent with company guidelines.
  • Generates clear, concise, accurate and complete field service reports, expense reports, and timely return of those reports to the home office.
  • Schedules time and makes travel arrangements consistent with the department's objectives of controlling costs, and travel and living expenses.
  • Provides temporary phone coverage for technical support and/or manager while there is a vacancy due to vacation and/or illness.
  • Varies Any and all other duties as assigned by the supervisor.
Key Accountabilities:
  • Performance will be measured based on the position accountabilities.
  • Provides onsite machine support via part replacement, troubleshooting, or maintenance of all 5 SDNA brands
  • Accurate service reporting and documentation of all relevant service items per job, customer, machine.
Key Performance Indicators:
  • Overall callbacks per FSE by brand.
  • On time performance of service reporting and expense reporting.
Education And Experience:

Required:
  • Two-year technical degree in the field of electronics, or equivalent experience in the plastics industry.
  • Strong background in electrical, hydraulic, pneumatic and mechanical repair and troubleshooting.
  • Demonstrated field service experience or equivalent experience in the area of troubleshooting and repair of injection Molding machines.
  • Knowledge, skills, abilities, and characteristics which help differentiate superior performance from average performance.
  • Bachelor's degree in a technical field (Preffered).
TRAVEL: Requirement for this position and how much travel is required and to which regions.
  • Must travel extensively to customer locations.
  • Must possess a valid driver's license.
  • Must not have travel restrictions.
  • Up to 90% travel required
WORK SCHEDULE: Amount of hours and days per week required to perform the job functions.
  • Hours Per Day - 9HR
  • Hours Per Week - 40-45HR

About the Company

C

Civicminds

We are an experienced Recruitment Solutions Firm, whose main focus is to match the “right” candidates with one of our Clients located throughout California and out of state. We have the fortune to be partnered up with a reputable and stable company with over 13 years of experience regarding all Immigration subjects. With this partnership we are able to effectively assist both our Clients and Candidates regarding most legal matters, so that they can both have a easy and professional transition.
 
We are a one-stop Professional Recruitment Firm that can assist in most Immigration matters and can place our qualified candidates at our Clients' facilies after conducting our thorough due diligence on each candidate. We can assist all candidates who currently have or are looking to maintain/obtain the following: Green Card, H-1B Visa, I-140, etc… 
 
CivicMinds Recruitment provides our Clients and Candidates with a loyal, honest (open book) policy, which has allowed us to provide our Clients and Candidates with all the necessary information they require in order to move forward regarding any Immigration and/or Hiring needs. We are known for being our Client’s voice by conducting very thorough interviews with our candidates to determine if they will be the “right” fit for our Client’s hiring needs. We thrive on going the extra mile as we gather all the pertinent information from both parties and make certain that not only they are a technical fit, but that they also are a good match to be able to work as a team and have a long-term connection. 
COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2008
WEBSITE
http://www.civicminds.com

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