Field Service (Entry Level)

Lancesoft

Indianapolis, IN

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JOB DETAILS

SALARY

$25

SKILLS

Calendar Management, Case Management, Communication Skills, Customer Experience, Customer Satisfaction, Customer Support/Service, Groundskeeping, Microsoft Office, Microsoft Windows Operating System, On Site Support, Oracle, Organizational Skills, Preventative Maintenance, Schedule Development, Short Messaging Service (SMS)

LOCATION

Indianapolis, IN

POSTED

7 days ago

Job Description: We are currently seeking a Field Service Coordinator who will be responsible for driving efficiency and productivity within the field service organization while delivering a positive customer experience.
This position is part of the Field Service Coordination department located in Indianapolis, IN and will be Onsite. Shift is Monday - Friday 10 am - 7 pm.
In this role, you will be responsible for:
Planning and scheduling field service resources for Installations, Preventative Maintenance, and Field Modifications while balancing the urgent needs of a complex customer base.
Driving customer satisfaction through the use of effective communication skills and following through on expectations.
Managing the strategic scheduling and efficiency of Field Service resources while balancing priorities.
The required qualifications for the job include:
High School Degree or equivalent
2+ years of Customer service and/or service coordination/dispatching or case management experience
Knowledge of standard Computer Administrative Tools (Windows, MS Office)
It would be a plus if you had previous experience in:
Associate's or Bachelor s Degree
Experience in Supply Chain or Logistics routing
Knowledge of Oracle/Service Max or similar SMS is desired

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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