Description
The Field Service Foreman is responsible for hands on repair in the field, managing parts carts, supporting field technicians, training new field technicians, technical guidance, diagnosing machines at branches that cannot be resolved by shop technicians and other field related activities as seen fit by the Central Operations Manager. This position has major responsibilities to ensure both internal and external customer satisfaction.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions
- Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
- Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
- Ensure parts carts are accurate and finalize the order
- Mentoring, developing, and supporting field technicians within their assigned group.
- Performs repairs and troubleshooting offsite with minimal supervision
- Performs troubleshooting and diagnoses of equipment malfunctions and failures
- Removes and install parts, disassembles and assembles basic components
- Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
- Provides accurate input into key field service activities to ensure effective decision making and availability of human resources
- Requires regular and punctual employee attendance
- Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Performs other duties as assigned
Knowledge, Skills, and Abilities
- Advanced mechanical background with various size and type engines and electrical systems
- Extensive knowledge of construction equipment, aerial, and lifting equipment
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance
- Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification preferred
- Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance
- Operation and control skills - Controlling operations of equipment or systems
- Advanced mechanical skills and understanding of schematics and diagrams
- Solid teamwork, communications, and interpersonal skills
- Great attention to detail and solid organizational skills
- Solid recordkeeping and document control to ensure compliance with company policy and procedures
- Ability to manage multiple priorities
- Ability to read and understand information and ideas presented in writing
- Ability to listen to and understand information and ideas presented through spoken words and sentences
Requirements
Education and Experience:
- High school/equivalent diploma or trade school diploma required
- Three years of work-related skill, knowledge, or experience required, four or more years preferred years preferred
- Aerial lift certification required
- Forklift certification required
Supervisory Responsibilities:
- Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- This position provides day-to-day direction, assist in parts ordering by pushing carts, and supports oversight to the Field Technicians. Responsibilities include supporting hiring efforts, onboarding, coaching, and addressing employee and customer concerns, with guidance from leadership when appropriate.
Travel:
- Less than 10% travel per year with some overnight stays; 90% related to training
- Valid driver’s license required
Physical Requirements:
- Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
- Frequently moves materials or equipment weighing up to 50 pounds
- Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
- Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders
- Be able to safely maneuver and work underneath equipment
- Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment:
- Regularly works outside around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
- Noise level may be loud at times
- Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment
- Significant time spent in confined spaces and high places
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.