Scope and Responsibilities:
Essential duties include, but are not limited to the following:
• Proactively attains a safe and healthy work environment for all employees.
• Reviews each machine acknowledgement, identifies open ER’s, accessories, and expedites as required
• Research’s power, air and all other technical aspects of each machine to be installed and prepares preinstall customer checklist and associated documents
• Organizes customer pre- installation meeting and ensures resulting action list is completed by all stakeholders
• Distributes preinstall checklist and obtains customer confirmation & sign back.
• Tracks machine & option completion and any department 9 deliverables
• Coordinates with KY Traffic, customer, freight company, rigger, service team leader & applications
• The ability to maintain a high degree of customer satisfaction and adhere to our service management principles.
• Utilizes excellent call center / customer relationship skillset.
• Proactively determines the need for specialty tools, lifting equipment, personnel lifts etc. and ensures these items are available when Field Service Technicians arrive on site
• In some regions this position may be combined with other roles such as Technology Center facilities administrator Education/Certification:
• 2 Year Technical Degree or equivalent experience is a plus Skills:
• Project Management / high activity scheduling experience
• Customer relations experience
• Ability to multitask
• Excellent communication skills EEO, including disability/vets |