Field Service Manager - Conveyor & Electrical Systems

Field Service Manager - Conveyor & Electrical Systems
Location: San Antonio, TX

Cisco-Eagle is a leading material handling equipment systems integrator, specializing in providing equipment, systems, and services. Our solutions include conveyor systems, lifts, dock equipment, industrial carousels, storage racks, mezzanines, palletizers, stretch wrappers, and other warehouse equipment. We also offer repair, maintenance, and installation services.

We take pride in offering a competitive salary and benefits package, along with a professional yet fun company culture. Our benefits include:
Paid vacation
401(k) plan
Medical insurance
Profit-sharing plans
Employee Stock Ownership Plan (ESOP) – We are 100% employee-owned!

About the Role

As a Field Service Manager, you will oversee a team of service technicians responsible for preventive and corrective maintenance on material handling equipment. You will manage job scheduling, ensure customer satisfaction, and support the installation of new or used equipment.

Key Responsibilities

• Supervise and manage service department personnel, workload, and resource planning.
• Assign technicians to service requests and ensure timely, high-quality repairs.
• Generate service work quotes and follow up with customers post-service.
• Develop and maintain detailed job schedules, including procurement, shipment, installation, and labor needs.
• Prepare and manage monthly budgets and weekly reports for upper management.
• Ensure technicians receive required safety training and have proper PPE.
• Oversee and coordinate up to 20 technicians at a time.
• Collaborate with customers and internal sales staff to identify new business opportunities.

Qualifications & Experience

• 5+ years of experience in field service management.
• Electrical and mechanical engineering experience (degree preferred but not required).
• Strong ability to read and interpret blueprints.
• Excellent organizational, interpersonal, and leadership skills.
• Knowledge of material handling equipment and electrical system controls.

Join our team and be part of a growing, employee-owned company where your contributions make a difference!