$85,000–$130,000 Per Year
ADP, Analysis Skills, Call Centers, Coaching, Corporate Compliance, Cost Analysis, Cost Control, Customer Relations, Customer Satisfaction, Desktop Administration, Help Desk, Leadership, Maintain Compliance, Maintenance Services, On Site Support, Performance Analysis, Performance Metrics, Performance Reviews, Record Keeping, Regulatory Compliance, Regulatory Requirements, Resolve Customer Issues, Service Delivery, System Integration (SI), Team Lead/Manager, Technical Operations, Technical Support
Piper Companies is looking for a Field Service Manager to join a commercial and federal systems integrator. This is a full-time position and offers hybrid flexibility out of Glen Burnie, MD.
Essential Duties of the Field Service Manager:
- Managing the success and efficiency of a team of service technicians, coordinating service activities against contractual and on-demand requests, and liaising with customers to resolve any service-related issues.
- Conduct regular performance evaluations and provide feedback and coaching to staff.
- Ensure the highest levels of customer satisfaction by addressing customer inquiries and complaints promptly and professionally.
- Monitor service operations to ensure compliance with company standards and regulatory requirements.
- Maintain accurate records of service activities, including service staff performance against company KPIs and objectives.
- Analyze service delivery reports and key performance indicators to identify areas for improvement.
Qualifications of the Field Service Manager:
- 5+ years of experience in service management or similar positions.
- Strong leadership and team management skills.
- Solid understanding of service operations and technical knowledge relevant to the industry.
- Proficiency in using service management software and other relevant tools.
- Financial acumen and experience managing operational costs and analyzing reports.
Compensation for the Field Service Manager:
- $85,000 - $130,000 (based on experience)
- 2 days remote per week
- Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays
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