Field Service Manager

Blackstone Industrial provides innovative, high-quality, and sustainable solutions for critical rotating and static equipment. As one of North America's leading technical service providers, we excel in field services, parts, repairs, and engineering. Trusted by industries such as heavy oil and refining, petrochemical, power generation, energy transmission, and agriculture, Blackstone is shaping the future of compressor maintenance and operation, striving to set new benchmarks. As we expand our operations globally, we are seeking a dynamic and motivated Marketing & Communications Assistant to join our team.

For further information about our company, please visit our website: blackstoneindustrial.com

Blackstone's core purpose is to provide the highest confidence and redefine the concept of service. As a fast-growing field-level service business in the downstream oil and gas space, Blackstone builds dedicated crews and technical solutions for the maintenance and overhaul of specialty rotating equipment. Blackstone's teams combine strong engineering solutions with highly skilled trades to deliver consistent, high-quality execution across both labor and machine health.

The Field Services Manager is accountable for the overall planning, execution, and performance of field service projects, including rotating equipment overhaul, repair, maintenance, and high-velocity oil flushing and system cleanliness services. This role provides leadership to execution teams while ensuring safety, quality, schedule, and financial objectives are consistently met.

The Field Services Manager plays a critical leadership role across pre-job readiness, active project execution, and post-scope closeout. Success in this role requires strong alignment with Blackstone's core values and an uncompromising commitment to safety, quality, and client confidence.

Responsibilities

• Manage the recruitment, dispatch, coordination, and assets that support field service teams across the USA.
• Oversee mobilization and execution readiness for field service projects, including crew planning, HSE requirements, quality documentation, equipment and tooling readiness, consumables, and administrative resources.
• Oversee and support field service tooling and equipment manager.
• Ensure internal processes are completed accurately and on time, including job setup, job filing, equipment logs, rate sheets, billing inputs, and closeout documentation.
• Assign, track, and ensure completion of required training, certifications, site access, and onboarding for all project personnel.
• Oversee the coordination of lodging, transportation, and logistics for both employees and contractors to support efficient field deployment.
• Manage the coordination of the flushing division which includes oil flushing and system cleanliness scopes.
• Provide leadership support during field execution to address safety, quality, technical, logistical, or client-related issues as they arise.
• Act as the primary escalation point for clients, maintaining strong relationships and ensuring timely and effective resolution of concerns.
• Engage with in-house expertise and commercial account managers to develop project execution plans and schedules based on defined scope, risk, and resource requirements.
• Drive continuous improvement of operational procedures, standards, and best practices to improve safety, quality and efficiency.
• Support internal reporting, resource loading, and future workforce planning in collaboration with Field Service leadership.
• Contribute to ROI assessments for capital equipment and support internal and external presentations as required.
• Review, approve, and ensure completion of Field Service Reports, quality documentation, and post-scope reporting.
• Participate in client meetings and field deployments as required to support execution and relationship management.

Qualifications

• Mechanical Engineer or Engineering Technologist or Journeyman Trades ticket considered a strong asset.

• Previous experience as a Millwright is highly valued.

• Proven experience managing projects involving overhaul, maintenance, and repair of critical rotating equipment.

• Strong working knowledge of high-velocity oil flushing and system cleanliness practices.

• Demonstrated ability to lead teams through pre-scope planning, execution, and post-project closeout.

• Experience acting as the primary client interface for technical, operational, and commercial matters.

• Strong business acumen with the ability to balance safety, quality, schedule, and cost.

• Results-driven with the ability to manage multiple projects and competing priorities.

• Excellent organizational, analytical, and problem-solving skills.

• Strong communication skills across field, client, and executive audiences.