Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Overview:
The Field Service Manager is responsible to plan, schedule, and direct field service operations and personnel. This position reports directly to the General manager.
Education, Training and Experience
Bachelor’s degree in business management, supply chain, or equivalent field service management experience.
2-3 years' experience in supervision of field service operations, inventory control, and/or warehouse management.
Experience supervising, scheduling, and dispatching a field service team.
Leadership experience in union and non-union businesses desired
Knowledge, Skills, and Abilities
Proven knowledge of leadership principles and practices of positive employee relations.
Ability to review the work product of others to ensure conformance to standards and specifications.
Ability to manage a workforce of up to 20 service technicians including daily scheduling and dispatch
Ability to work with customers directly to schedule and dispatch service calls.
Ability to quickly analyze, prioritize and resolve technical and logistical problems.
Ability to prioritize, organize, control expense, and manage major projects within budget and to completion.
Working knowledge of OSHA and industrial safety matters.
Must successfully complete a MVR, drug, criminal, and credit background investigation.
Duties and Responsibilities
Under the direct supervision of the General Manager and Senior Field Service Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Train field service technicians on proper procedures and techniques required to perform their individual duties.
Work directly with customers to schedule their service requests within our defined SLA’s
Field service scheduling, dispatching, monitoring and management.
Provide assistance with troubleshooting equipment problems.
Provide technical support to Field Service Technicians and customers.
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State Lottery and Intralot USA is a requirement of employment. A pre-employment drug screening is also a requirement.
Special Requirements
Must possess valid driver’s license with a clean driving record.
Intralot, Inc. is an Equal Opportunity Employer
INTRALOT, a public listed company established in 1992, is a leading gaming solutions supplier and operator active in 55 regulated jurisdictions around the globe. With €1.32 billion turnover and a global workforce of more than 5.300 employees in 2016, INTRALOT is a robust corporation uniquely positioned to offer to lottery and gaming organizations across geographies flexible, stable, and secure gaming products and services. INTRALOT handles an average of €23.4 bn of wagers per year and has installed and operates more than 300.000 of its proprietary terminals around the world.
INTRALOT has recently invested in a next-generation portfolio of products and services to support Lotteries’ modernization with digital solutions that focus on the players’ modern needs while offering entertainment experiences through all distribution channels, across all verticals (Lottery, Betting, Interactive, VLT). The new “All about the Player” product design strategy addresses modern consumer trends and harnesses IT potential for big data analytics and a personalized playing experience. INTRALOT adopted a global growth strategy designed around synergies with local partners that aims to expand our market penetration capacity and diversify our product portfolio in local markets.
As member of the UN Global Compact, INTRALOT is a global corporate citizen committed to sustainable development, and is an active proponent of the principles of responsible gaming, possessing the WLA responsible gaming framework certificate.
The company maintains the highest security certifications. It is the first international vendor in the gaming sector certified according to the World Lottery Association (WLA) Security Control Standard in 2012.
INTRALOT contributes decisively to the future developments of the industry being a member of the major Lottery and Gaming Associations around the globe, being, among others, Platinum Contributor of WLA and Premium Partner of European Lotteries.