We are seeking an Experienced Field Service Manager to oversee a large team of Heavy Equipment Field Mechanics in Raleigh, NC. The Field Service Manager will supervise a team of 50 employees including field service supervisors and Field Technicians tasked with repairing construction and equipment. Will interact with all employees and other department managers, customers, and vendors. Managers with dealership experience will be considered an asset.
Responsibilities:
Oversee field and shop repairs including closing work orders.
Review financial statements
Process invoices and collect customer payment
Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner
Review and evaluate all work orders for accuracy
Negotiate and settle customer and internal service disputes
Control and evaluate department P & L, including capital expenditures
Interact with other department employees and promote a team environment
Handle all employee issues including hiring, mentoring, disciplinarian actions, and terminations
Monitor and schedule for technician training to stay current with technology
Complete performance reviews
Assist with other duties as assigned and directed by the Branch Manager and Corporate Service Manager
Qualification
Strong organizational and customer service skills
Exceptional time management skills, and the ability to prioritize and complete all tasks required.
Should have a minimum of 5 years’ experience previously working in a management capacity in the heavy-duty diesel repair industry.
Must have excellent verbal and written communication skills
Must have strong customer service skills
Strong computer skills
Compensation:
$100k - $120k/year, salary range depends on experience and qualification.
Benefits available after 90 days and include Medical, Dental Vision, Life Insurance, STD & LTD, 401k, PTO, Paid holidays, company vehicle with gas card and Paid OEM Training.
Stable, long-term career opportunity.
Supportive team environment with opportunities for advancement.
Modern facility and well-maintained equipment.
Shift:
Day shift, 7:00 am – 5:00 pm Monday – Friday.
The successful candidate will be subjected to a pre-employment screening which includes criminal record checks, drug screen and motor vehicle record check.
If you are a technically strong diesel professional with proven leadership abilities and experience managing engine rebuild and repair operations, we encourage you to apply. Submit a copy of your resume to
orlando@prosmechanics.com
or visit our website at www.prosmechanics.com. For more information about this position please call Orlando at 206-316-9885.