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Field Service Manager

Macpower Digital Assets Edge Private Limited

San Francisco, CA

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JOB DETAILS
SALARY
$70,000–$90,000 Per Hour
SKILLS
Business Solutions, Business Support, Coaching, Communication Skills, Customer Satisfaction, Customer Support/Service, Document Management, Electromechanical Systems, Electromechanics, HCL/Lotus Notes, Identify Issues, Leadership, Logistics Management, Mentoring, Microsoft Office, Network Connectivity, On Site Support, Onboarding, Oracle, Organizational Skills, Performance Management, Problem Solving Skills, Resolve Customer Issues, Team Lead/Manager, Time Management, Warehousing
LOCATION
San Francisco, CA
POSTED
9 days ago
Key Responsibilities:
  • Leading a team that services and supports specific business system products and services within a territory and/or assigned account list including hardware, document management solutions, and related software.
  • Selecting, hiring, training, and developing both new and existing technical representatives.
  • Addressing and resolving customer issues promptly to ensure total satisfaction.
  • Overseeing warehousing operations related to inventory and merchandise.
  • Driving the development and technical education of the team in line with industry advancements.
Qualifications:
  • Bachelor's degree in a relevant field or equivalent experience, plus 7 years of related industry experience, including management of at least two full-time employees.
  • Proven service management experience in the tech industry.
  • Hands-on technical field experience, with deep knowledge of digital and electromechanical technologies. Familiarity with Microsoft Office, Lotus Notes, Oracle, and internet-based tools is preferred.
  • Excellent communication skills with a desire to lead and mentor a team.
  • Exceptional time management and organizational skills.
Must-Have Skills:
  • Direct field service experience with digital and electromechanical systems.
  • Solid understanding of hardware, software, and document management solutions.
  • Proficiency in networking, connectivity, and troubleshooting within a business setting.
  • Comfortable using platforms like Microsoft Office, Oracle, Lotus Notes, and general web-based systems.
  • Demonstrated ability to lead, coach, and develop technical teams (2+ full-time employees).
  • Experience in recruitment, onboarding, training, and performance management.
  • Strong customer service mindset and a track record of issue resolution in a tech-driven environment.
  • Ability to balance operational efficiency with a high level of customer satisfaction.
  • Capable of managing service logistics, including inventory, dispatching, and warehousing.

About the Company

M

Macpower Digital Assets Edge Private Limited

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