For over 50 years, our talented employees at Zetec have been advancing nondestructive testing (NDT) standards. What is NDT you might be asking yourself? NDT is a testing and analysis technique used by many different industries such as oil & gas, military, power generation, aerospace and much, much more. Zetec is a global leader in NDT and located right here in beautiful Snoqualmie, WA.
Role Overview:
We are hiring a Field Service Manager for our Global Inspection Services Group. You will lead technical operations and team performance, leveraging your expertise in Eddy Current testing (ET). In this role, you will manage day-to-day operations, lead field teams, foster client relationships, handle project staffing, and drive business growth through strategic commercial proposals.
Professional Summary:
Dynamic and technically grounded Field Service Leader with a proven track record of managing high-priority projects and building high-performing, collaborative teams. Adept at bridging the gap between field operations and internal development, serving as a key operational liaison to Engineering and Product Managers at Zetec. Demonstrated expertise in delivering robust internal and external technical support, leading critical on-site deployments, and translating real-world customer insights into actionable product enhancements.
ESSENTIAL JOB FUNCTIONS
- Manage day-to-day operations of Field Service.
- Manage all internal and external inquiries for services.
- Manage all scheduling, logistics, and execution of field projects.
- Provide training and leadership as you grow both the size and talent in your group.
- Maintain key account ownership with strategic customers, working closely with Sales Executives.
- Perform various Field Service activities; inspections of tubing in Nuclear Steam Generators and condensers. Activities may include data acquisition, data analysis, technical support, repairs of Zetec equipment, and direct interface with customers.
- Make suggestions to Engineering Department to improve the fabrication or function of the equipment and/or checkout of the equipment.
- Partner with other managers in the group in support of the Training department and RevospECT analysis team.
- Consistent and predictable attendance
- Other duties as required in support of the department and the company.
SUPERVISOR RESPONSIBILITIES
- This job has direct supervisory responsibilities for the Field Service Team.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- 10 years of experience in the Steam Generator or Heat Exchanger tubing inspection market utilizing Eddy Current inspection methods.
- Advanced understanding of eddy current test methods as applied in steam generator tubing inspections (probes, testers, robotics).
- Strong project management capabilities to include scheduling, risk identification/mitigation, communication, teambuilding and cost estimation/tracking.
- The individual holding this position must meet eligibility requirements for access to classified material, which include US citizenship and being subject to a federal background investigation.
- Ability to gain entrance into Canada and other foreign countries.
- Proficient in the use of MS Word, Excel, PowerPoint, Project & Outlook.
- Strong verbal and written communication skills; comfortable expressing ideas/opinions to groups of individuals at various levels within Zetec and/or customer organizations.
- Able to perform frequently complex analysis of problems and/or data and present recommended solutions.
EDUCATION and/or EXPERIENCE
- 10 years industry experience working as an ET Level II or higher
- In-depth understanding of Zetec's product line
- Experience as a level III is preferred
- Experience as a Resolution Analyst is a plus
- Experience as an IQDA is a plus
- Degree in an engineering discipline; equivalent combination of experience and/or education or 2-year NDE or electronics degree
- Experience in or working with the US military is a plus
- Current or recent (within last 2 years) DOD clearance is a plus
- Previous unescorted access at a nuclear utility in the last 365 days is a plus
CERTIFICATES, LICENSES, REGISTRATIONS
- Eddy Current Certification Level II
- DOD clearance
LANGUAGE SKILLS
- Ability to read, write, speak and understand English
PHYSICAL DEMANDS and WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Regular sitting, standing and walking throughout the day to accomplish tasks
- Hearing and speaking
- Lifting and carrying up to 50 pounds
- Work in power plants that permit exposure to permissible levels of radiation
- Work various shifts; day, swing or grave for up to seven days per week when required
- On-call status as required to support Zetec customer needs
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate.
PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS
Ability to safely wear and use all personal protective equipment (PPE) is required to perform the essential functions of the position, with or without reasonable accommodation. PPE requirements may vary depending on the work location, customer site, and nature of the work performed and may include, but are not limited to, safety glasses, protective footwear (including steel- or safety-toe shoes), hearing protection, hard hats, gloves, and respiratory protection.
Employees must comply with applicable company, customer-site, and safety requirements while performing work. Some customer or field locations may involve varying environmental and working conditions and may require additional site-specific PPE or safety measures.
TRAVEL
- Travel for continuous periods of up to 30 days or more, up to 180 days per year
WHY ZETEC:
- Zetec is located on the Snoqualmie Ridge! Soak in the mountain views of Mt Si or take an afternoon walk to the falls. Are you thinking Snoqualmie is too far? Maybe not! Zetec is easily accessible just off I-90/Hwy 18 and for many is a reverse commute from most points in the Puget Sound. Not convinced? Google it! It's really not as far as you think.
- Have an opportunity to learn from the best! Our employee tenure is an average of 17 years! That's almost two decades of knowledge to take in.
- And once you get here, we balance our work with play. There are ample opportunities to engage in activities other than just work. We have on-site games, a gym that has equipment for yoga to CrossFit, healthy snack offerings, birthday breaks (everything in moderation, right?!), Summer BBQs, and so much more.
- Zetec offers a flexible work environment that works for almost anyone's schedule. We even offer hybrid work schedules for certain positions.
- We offer comprehensive benefits package of medical, prescription drug, dental, vision, life & AD&D insurance, 401(k) + company match, short-term/long-term disability. Our benefits package also include 10 days of vacation (and increases over time), 8 paid holidays along with 3 floating holidays to use at your leisure, accrued sick leave, paid volunteer time, tuition assistance, team participation stipends, and more.
Zetec is proud to be an equal opportunity employer. We are dedicated to building, promoting, and cultivating a safe and inclusive work environment. We welcome individuals with diverse talents, backgrounds, working styles and skill sets. We believe that diversity will lead us to a stronger team that will foster continued innovation and allow us to better serve our customers and communities.