Field Service Order Coordinator

Field Service Order Coordinator

Are you looking for more than just a job—a place where your contributions make a real impact, and your success is shared with your team? At Cogent Inc., an employee-owned company, we're proud to offer exactly that. We're seeking a bright, self–driven individual to help coordinate and schedule field service work to our valued customers. If you're passionate about operational excellence and collaborative teamwork, this could be the perfect opportunity for you.

As a Field Service Order Coordinator, you will be responsible for the coordination of the entire service process from beginning to end and play an integral part in the overall operation of the company. You'll partner with internal departments and external vendors to ensure deadlines are met, resources are available, and the highest quality standards are maintained.

Key responsibilities include:

• Prepare and distribute timely service estimates
• Interpret commitments made to customers by other company employees and clarify when there is confusion or ambiguity
• Responsible for the procurement of all parts, equipment, and tools needed for each job
• Utilize the support and coordinate the work of the service department to ensure each service job is managed with excellence
• Prioritize tasks based on customer need (internal and external)
• Monitor quality from project planning through service completion
• Process service-related warranties and returns to vendors in a timely manner
• Develop and maintains solid relationships with customers both internal and external
• Communicate directly with customers in regards to scope, schedule and cost
• Manage schedules for technicians and other field-service related personnel
• Embody and exhibit Cogent's core values on a daily basis

Skills and qualifications:

• Three years' minimum experience in entry level construction management, project management or equivalent
• Ability to perform tasks with high attention to detail and accuracy
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to elicit cooperation and defuse tension, if necessary in a customer service environment
• Knowledge of purchasing and sales techniques
• Excellent project management skills; ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Excellent verbal and written communication skills
• Excellent customer service, interpersonal and phone etiquette skills
• Proficiency in MS Office including Word, Excel
• Proficiency in P21 or other accounting/scheduling software programs
• Ability to lift up to 25 pounds
• The position is 90% office environment, 10% shop
• Overtime, without prior notice, may be required
• Travel may be required for training purposes

Why work with us?

At Cogent, you're not just an employee—you're an owner. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.

We offer:

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• Medical, Dental, Vision & Life Insurance
• Generous PTO, Paid Holidays & Volunteer Time Off
• Career Development & Advancement Opportunities
• A Culture That Values Innovation, Collaboration, and Respect

Make your mark with Cogent. This is more than just a coordination role—it's a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.

Apply today and help us build something exceptional—together!