Field Service Professional - Worcester, MA

Schedule is Mon-Fri 7am-3:30pm.

Position Purpose:

The Field Service Professional is a skilled technician, adept at performing a full range of equipment repairs on light repairs and maintains a variety of industrial equipment found within Home Depot and external customers' retail locations and manufacturing facilities, such as but not limited to paint shakers, carpet carousels, checkout stands, blind cutting machines, shopping carts, lifts, and more. The technician generally conducts maintenance and repairs in various locations within a reasonable radius of their home. In some markets, the role also includes but is not limited to general facilities' maintenance and the removal of refrigerant for recycling.

Key Responsibilities:

• 30% Administrative and Communication - Utilize company technology platform to document all work performed on equipment, including labor and parts. Accurately maintain, report and store parts inventory. Complete and organize tech stock replenishment into company vehicle. Proactively communicate with business partners and leaders regarding customer needs, parts and servicing of equipment to provide excellent customer service. Effectively communicate with customers regarding service requested and provided.
• 10% Compliance and Safety - Perform all work and assignments in accordance with proper safety practices. Adhere to all THD and safety rules and regulations Use sound judgment to address and eliminate safety related issues. Comply with company safety, driving and vehicle standards. Complete pre and post vehicle inspection
• 60% Repair and Maintenance - Diagnose, repair and perform preventive maintenance on industrial equipment both mechanically and electrically. Perform proper inspections and testing of customer equipment aligned with preventive maintenance. Be available and accessible by phone and tablet during work schedule in order to provide excellent customer service. Perform other responsibilities and duties as required.

Direct Manager/Direct Reports:

• This Position typically reports to Market Supervisor or Regional Equipment Services Mgr.
• This Position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 5% of the time.

Physical Requirements:

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness
• Working conditions are indoors and outdoors including exposure to extreme temperatures, working around fumes, oils and chemicals. Exposure to loud noises, tools and equipment. Periods of prolonged standing or walking.
• Daily driving in local market/territory.
• Limited overnight travel in select markets.

Minimum Qualifications:

• Must be 18 years of age or older

• Must be legally permitted to work in the United States

• Must have valid Drivers' License for your employment state

• At least 1 year of experience troubleshooting and repairing equipment and conducting preventive maintenance on industrial and commercial equipment

• Ability to read and interpret mechanical, hydraulic, pneumatic, or electrical schematics

• Versatile equipment maintenance repair skill set

• Ability to adhere to OSHA regulations including, but not limited to fall protection, lock-out tag-out procedures

• Associate must be willing to get EPA 608 certification and be willing to perform the responsibility of refrigerant removal for recycling.

• Must reside within 15-20 miles of the target city

• Demonstrated ability to collaborate and work effectively with cross-functional teams

• Good written and verbal communications skills

• Be a self-starter and have the ability to work independently driving customer satisfaction with a passion for equipment maintenance

• Ability to consistently and accurately document work performed

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• 3 years of relevant work experience repairing and maintaining equipment
• Working knowledge of Microsoft Office Suite
• Have standard tools used in the craft.
• Working knowledge of handheld technology (smartphone, laptop, tablet)
• Ability to sit, stand and drive for extended periods of time. Lift 80 lbs. Climb 15+ ft
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Minimum Education:

• Minimal or no education requirements

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 1 + years of previous related work experience

Preferred Years of Work Experience:

• 2 + years of previous related work experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Manages Ambiguity
• Nimble Learning
• Collaborates
• Plans and Aligns
• Situational Adaptability
• Balances Stakeholders
• Builds Networks
• Communicates Effectively
• Customer Focus
• Interpersonal Savvy
• Manages Conflict
• Resourcefulness