Field Service Rep

Field Service Rep (FSR II)

One of our clients, medical services company is looking for an enthusiastic Field Service Engineer ( Level II ).

** Must be authorized to work in US for ANY EMPLOYER.
   No H1 Visa support for this position.

This is fully remote position with South GA Territory.
Travel is around 70%.
FT Employment position with base salary up to 90K and great benefits package.

Permanent position with great benefits.

To be considered immediately please send your resume to igork@brainsworkgroup.com

Field Service Engineer

Job Summary
The Field Service Representative II provides advanced technical service and support for company’s Patient Monitoring, Anesthesia, and Ultrasound systems.

This role is responsible for installation, inspection, repair, preventive maintenance, and software/network configuration of medical equipment, ensuring reliability and customer satisfaction.

The representative serves as the primary on-site technical resource, maintaining strong relationships with customers and collaborating closely with regional and national service teams.

What You’ll Do

• Perform installation, repair, inspection, and preventive maintenance of medical systems in hospitals and surgical centers.
• Configure and maintain system software and networks supporting company's products.
• Provide timely technical support via phone or in person to customers, sales, and clinical teams.
• Document all service activities in compliance with company quality and administrative standards.
• Manage service contracts, including renewals, quotations, and securing new agreements.
• Maintain all company equipment—loaners, test tools, spare parts, and vehicle—in good working order.
• Support cross-functional partners (Sales, Clinical Education, Technical Support) on technical matters.
• Provide backup service coverage outside the assigned region when required.

Requirements:

• Associate degree in Electronics, Biomedical Engineering, or equivalent technical discipline.
• Minimum 2 years of field service or hospital biomedical experience.
• Strong proficiency in troubleshooting, repair, and calibration of medical devices.
• Excellent organizational, communication, and customer service skills.
• Independent, self-directed work ethic with attention to detail and accountability.
• Enthusiastic team player with a proactive, solution-oriented mindset.
• Valid driver’s license and clean driving record.

Work Environment
Field-based position with regular travel by car or public transportation to hospitals and surgical centers. Must be available for on-call emergency service 24/7, including weekends and holidays, and participate in weekend standby rotation. Ability to lift up to 75 lbs. with or without assistance.