Field Service Rep (FSR II)
One of our clients, medical services company is looking for an enthusiastic
Field Service Engineer ( Level II ).** Must be authorized to work in US for ANY EMPLOYER.
No H1 Visa support for this position.
This is fully remote position with St Louis, MO Territory. Must live near by St Louis, MO.
Travel is around 70%.
FT Employment position with base salary up to 90K and great benefits package.
Permanent position with great benefits.
To be considered immediately please send your resume to igork@brainsworkgroup.com
Field Service Engineer Job Summary
The Field Service Representative provides on-site technical support for company's
Patient Monitoring, Anesthesia, and Ultrasound systems.
This role is responsible for installations, inspections, repairs, preventive maintenance, and software updates, ensuring optimal system performance and customer satisfaction.
The representative serves as the front-line technical expert, maintaining positive relationships with customers while supporting service contracts and assisting sales and clinical teams.
What You’ll Do- Perform installation, repair, inspection, and preventive maintenance of medical systems in hospitals and surgical centers.
- Configure and maintain system software and networks supporting company's products.
- Provide timely technical support via phone or in person to customers, sales, and clinical teams.
- Document all service activities in compliance with company quality and administrative standards.
- Manage service contracts, including renewals, quotations, and securing new agreements.
- Maintain all company equipment—loaners, test tools, spare parts, and vehicle—in good working order.
- Support cross-functional partners (Sales, Clinical Education, Technical Support) on technical matters.
- Provide backup service coverage outside the assigned region when required.
Requirements:- Associate degree in Electronics, Biomedical Engineering, or related field (Bachelor’s degree preferred).
- Prior experience in field service or hospital biomedical engineering preferred.
- Strong technical proficiency in troubleshooting and repair of medical devices.
- Excellent organizational and communication skills with the ability to work independently.
- Customer-focused attitude with strong problem-solving and analytical abilities.
- Valid driver’s license and clean driving record.
Work Environment
Home-based field position with approximately 70% travel to hospitals and clinics. Must be available for on-call emergency service 24/7, including weekends and holidays. Ability to lift up to 75 lbs. with or without assistance.