Field Service Representative

Green Bay Packaging Inc

De Pere, WI

JOB DETAILS
SKILLS
Continuous Improvement, Customer Experience, Customer Relations, Customer Service Operations, Customer Support/Service, Forestry, Green Business, Identify Issues, Manufacturing, On Site Support, Operational Support, Problem Solving Skills, Process Improvement, Product Development, Product/Service Launch, Quality Monitoring, Recycling, Resolve Customer Issues, Safety/Work Safety, Technical Support, Track Customer Issues, Trend Analysis
LOCATION
De Pere, WI
POSTED
Today
Job Description
Position Overview

The Field Service Representative serves as the primary technical and service liaison between the corrugated box plant and its customers. This role is responsible for supporting customers on-site and remotely to ensure optimal performance of corrugated packaging, resolve issues, and strengthen customer relationships.

The position combines technical troubleshooting, customer support, and operational coordination to ensure product performance, minimize disruptions, and enhance the overall customer experience

Responsibilities
  • Serve as the primary point of contact for customers, building strong relationships and addressing product performance needs
  • Diagnose and resolve technical issues related to packaging performance, equipment, and materials
  • Conduct customer visits to evaluate performance, provide recommendations, and support ongoing operations
  • Monitor product quality, identify trends, and drive continuous improvement initiatives
  • Collaborate with production, quality, and maintenance teams to resolve issues and improve processes
  • Provide on-site support for troubleshooting, product launches, and critical production runs
  • Track and report customer issues, trends, and resolutions to support data-driven decision-making
  • Identify opportunities to enhance customer operations, reduce waste, and deliver value-added solutions
Qualifications
  • Associate’s or Bachelor’s degree in Packaging, Engineering, Operations, or related field (or equivalent experience)
  • 3–7 years of experience in corrugated manufacturing, packaging, or technical service
  • Experience with corrugator and/or converting processes strongly preferred
  • Customer-Facing Experience
Compensation & Benefits In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division. Company Overview Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About the Company

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Green Bay Packaging Inc

Green Bay Packaging Inc. is a family-owned, vertically integrated and diversified company consisting of corrugated container plants, folding carton operations, recycled and virgin linerboard mills, pressure-sensitive label manufacturing, specialty converting operations, timberland, and land stewardship and management. Founded in 1933, this Green Bay, WI based company has over 3,600 employees and 37 manufacturing locations located in 14 states. We are dedicated to the innovative and responsible development of our products and resources, with an emphasis on quality, sustainability, and continuous improvement.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Manufacturing - Other
FOUNDED
1933
WEBSITE
http://gbp.com/