Field Service Representative

We are seeking a Field Service Representative to join our team!

Applied Business Concepts, a locally owned Office Technology provider is looking for Field Service Representative. You will be responsible for helping customers by providing product and service information and resolving technical issues. No experience needed – All training will be provided. Duties will include teaching customers to operate office equipment (Copiers, Printers, etc.), as well as set-up, installation and service of these devices. Mechanical aptitude and reliable transportation are required. Hard working, motivated, individuals with integrity will find a great working environment with dedicated co-workers. We work a standard M-F, 8am-5pm work week and offer Health Insurance, 401-K, Mileage Reimbursement and Paid Holidays.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Most of our Team has been with ABC for over 15 years. If you are looking for a career with a Company that "Has Your Back," Join the Team of Applied Business Concepts, a Local Baton Rouge business, in a safe, professional office environment.

Applied Business Concepts, LLC. is a 30-year-old family & Veteran-Owned, Baton Rouge-based company with additional branches in Kenner and Lafayette, LA. We provide office technology to businesses and municipalities in South Louisiana and across the US. We employ over 30 people, most of whom have been part of ABC for over 15 years. We offer Health Insurance, Paid Vacation, 401 (k), Paid Holidays, and a professional work environment for a permanent full-time position.