Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Document Management, Equipment Maintenance/Repair, Identify Issues, Marketing, Mobile Devices, On Site Support, Persuasion Skills, Pricing, Product Positioning, Revenue Growth, Sales, Sales Support, Solution Sales, Time Management, Up-Selling
3V Expansions, a sales and marketing firm, is seeking a Field Service Representative to introduce Temecula to AT&T’s mobile devices and data plans. The Field Service Representative will be helping customers explore AT&T’s latest phones, hotspots, and data options, ensuring they find the right plan for their needs. By driving sales with a focus on customer satisfaction, you’ll help Temecula embrace the power of AT&T.
As a Field Service Representative, you help customers upgrade their mobile experience by bringing AT&T devices and data plans directly to them. The Field Service Representative starts sales conversations about what they're currently using and whether it's keeping up with their life. You‘ll also ask about their setup, point out what they might be missing, and show them an AT&T plan that delivers more for less.
Core Functions of the Field Service Representative
- Showcase AT&T mobile solutions by introducing reliable devices and flexible data plans in a friendly, service‑driven way that supports early sales conversations.
- Explore customer frustrations through open dialogue to position AT&T’s mobile service options as practical, everyday sales solutions.
- Clarify pricing and plans in simple language that removes confusion and builds confidence during the service and sales process.
- Guide customers through setup by walking them through easy device steps and plan selections that reinforce trust and support sales momentum.
- Manage service documentation with accuracy to prevent delays and protect the integrity of each sales transaction.
- Re‑engage interested customers through warm, personalized service check‑ins that help finalize sales decisions.
Preferred Skills for the Field Service Representative
- Ability to educate customers while highlighting premium features.
- Customer-first mindset with an eye for upselling sales solutions.
- Clear, persuasive communication that builds trust and drives sales.
- Technical troubleshooting paired with the ability to position product value.
- Strong time management to maximize service calls and sales opportunities.