Field Service Scheduling Specialist II

Description

Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined Field Service Scheduling Specialist who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

This remote role is critical in ensuring operational efficiency and supporting both our in-house technicians and third-party dealers. The ideal candidate will be proactive, solutions-focused, and capable of managing multiple priorities in a fast-paced environment. 

Position Details:

Location: Remote

Key Responsibilities:

• Coordinate daily operational tasks including backlog health, job follow-ups, and customer service requests.
• Provide support and issue resolutions for our Brinks Home Direct technicians.
• Manage escalations via phone and chat, ensuring timely and effective resolution.
• Assist the Sales Support team with Field Service tasks related to Brinks Home Direct technicians and customers.
• Support the daily activities of the Field Service team as needed.
• Accurately document account notes in MAS (Management Accounting System).
• Collaborate with Field Installations Managers to drive productivity and performance.

Requirements:

• Strong problem-solving and analytical skills.
• Self-motivated with a positive, energetic attitude.
• Consistent adherence to company standards, including attendance and performance metrics.
• Demonstrated commitment to quality and customer service.
• Excellent written and verbal communication skills.
• Proficiency in spreadsheet and word processing software (e.g., Microsoft Excel and Word).

Benefits:

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
  • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
• To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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