Field Service Specialist

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Job Purpose: Installs all Securus’ products, features and equipment including but not limited to: phones, kiosks, WAPs, tablets and video terminals. Maintains, repairs, troubleshoots, and operates telecommunications hardware, associated LAN/WAN/Networking hardware/software, various electronic equipment and ensuring correctional facilities are installed to the applicable codes and standards both industry and Securus. Travels from location to location nationwide for installations that may require long term travel, and to resolve complex issues as stated above. Serves as a subject matter expert (SME) and a team leader for the Field Services team.

Essential Duties:

• Installs, maintains, programs and repairs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
• Installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities across the country
• Conducts Site Surveys using industry standard software
• Performs Quality Assurance reviews of installations both internal and contractors
• Serves as SME and team leader for the Field Services Assist Field Service Manager in resolving complex customer issues
• Gather, update, record, provide to management and maintain related data and/or statistics
• Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
• Interfaces with many internal Securus organizations, various vendors and contractors for problem solutions
• Assist in educating and training Securus customers and field service associates - providing information to various internal departments and following direction given on Securus products & services
• Travel to remote sites nationwide for extended periods of time to do installs, service and repairs, and submits expense reports for reimbursement per policy
• Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported
• Rely on experience / judgment to plan and accomplish assigned tasks / goals
• Create diagrams for site survey review
• Review and approve site survey, and BOM engineering as needed
• Additional duties as assigned

Knowledge, Skills, and Abilities:

• Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, Securus, JPAY and equipment)
• Ability to work all tasks to completion with a high sense of urgency and the highest work quality
• Must have in depth knowledge of Securus’ and JPAY products, features and equipment
• Must be able to take on a leadership role and assume responsibility for work performed on installation projects, repairs, and complex
• Strong organizational, planning, interpersonal, written and verbal communication skills
• Demonstrates proficient skills with installing, terminating and troubleshooting conduit, copper cabling, wireless networks and fiber optics, in addition to loading configuration files, installing and maintaining all of Securus’ and JPAY equipment, products and features.
• Accept and adapt to change
• Adhere to Field Service Standards and all Company policies outlined in the Employee Handbook
• A self-starter, with the ability to self-train, who can work independently with minimal supervision on complex projects in remote areas to complete them on schedule and within budget.
• Excel at multi-tasking, setting priorities and tracking issues
• Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
• Ability to travel up to 100% and be reimbursed for expenses
• Must have a clean valid driving record
• Microsoft Office
• Visio

Minimum Qualifications:

• High school diploma or GED
• Experience as an FST II / Installer for at least 2 years or have 5 years of related experience in installation, repair, or maintenance of telecom and networking devices.

Preferred Qualifications:

• BICSI Certification
• Microsoft Certifications (A+, N+, MCSE etc…)
• Cisco Certifications (CCNA etc…)
• Fiber Certification
• Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
• Electronics / Electrical Certification or Degree or related field of study
• Experience in blueprint reading
• Experience in BOM reviews and edits
• 5 years or more of related experience

Physical Requirements:

• Standing, sitting, walking, bending, reaching, pushing, pulling, kneeling, squatting, grasping, and manipulating tools, safely climbing ladders, and working from heights, working in tight or restricted spaces, lifting up to 50 pounds, working both inside and outside in hot/cold conditions, operate heavy equipment, speaking, listening, typing, using peripheral computer tools. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $27.28 - $31.10/hr
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Aventiv Privacy Policy:

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Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.