Field Service Specialist

Field Service Specialist

Job Description:

Identifies and closes sales to keep themselves billable providing in-house and on-site support for Applied Control Equipment valve and instrumentation products such as control valves, pressure and safety relief valves, pneumatic and electric actuation, and measurement and flow instrumentation. Additionally, may also be required to provide site walk-downs and/or act as an onsite lead for plant outages and turnarounds.

Success Factors:

• Service-oriented – willing to go the extra mile for our customers.
• Empathetic – cares about the challenges, goals, drivers, and needs of others.
• Natural relationship builder – operates with integrity and reliability.
• Trustworthy – earns and deserves the trust of customers and colleagues.
• Willing to learn – invests in skills and knowledge to propel themselves forward.
• Responsible – takes responsibility for their actions and outcomes, accountable to others.
• Communication – writes and speaks with intention, actively listens so others feel heard.

Responsibilities:

Identify and cultivate opportunities with new and existing customers and maintain mutually beneficial relationships with all key mechanical services customers.

• Manage and coordinate the pursuit of in-house and field service opportunities.
• Initiate, assist, and document walk downs to determine job scope, asset data, and asset location.
• Communicate to the inside sales team any additional equipment required to perform the requested service engagement.
• Comply with customer safety standards including the use of Personal Protective Equipment (respirators, goggles, hearing protection, etc.) when visiting customer facilities.
• Understand and comply with generally accepted industry standards, such as ANSI, ASME, API, NBIC and others, as they apply to mechanical service.
• Look for opportunities to provide additional value to customers that also deliver incremental business for Applied Control and Emerson.
• Teach training classes to customers surrounding our products and services.
• Deliver quality solutions and services to our diverse group of customers.
• Execute specific tasks from defined goals, often without clear definition.
• Read and interpret manufacture’s drawings and spring charts.
• Install, repair and commission mechanical service products.
• Troubleshoot problems in the field or remotely in a logical and timely fashion.
• Work within assigned technical scope, budget and schedule constraints, with direct responsibility for results.
• May participate with Account Managers and Specialists in customer demonstrations and training.
• Proactively communicate with the Account Managers and the inside team during service jobs.
• Adhere to company and customer standards and safety practices.
• Maintain consistency and provide proper documentation for work performed.

Skills/Qualifications:

• Excellent interpersonal and communication skills
• Effectively manage difficult or emotional customers and respond promptly to customer needs
• Strong attention to detail
• Business acumen to understand solution selling techniques.
• Situational awareness and commitment to safety
• Excellent organizational and time management skills
• General mechanical skills. Prior service experience preferred.
• Able to work independently and as part of a team while extensively interfacing with customers.
• Must be able to read and interpret various part drawings, customer specifications, and valve assembly and maintenance instructions.
• Previous experience with installation and repair of industrial valves or instruments is required.
• Prior knowledge and experience of National Board Inspection Code (NBIC) and ASME code is preferred.
• Prior Oil & Gas, Power Plant, or Refinery experience is a plus.
• Previous machining experience is preferred.
• Ability to work in an environment with frequent exposure to one or more unpleasant (noise, heat, dust, etc.) or hazardous conditions.
• Ability to work on tasks that occasionally produce a high level of mental/physical fatigue, performed under pressure, requiring intense mental application and attention to detail.
• Ability to always perform work in a safe manner.

Working Conditions:

Combination of both shop and field settings, with occasional office work. This position may require evening, weekend and holiday hours, as well as overnight travel. Lifting up to 50 pounds is required.  Use of laptop and other handheld electronic devices.

Compensation:

Base rate range: $28.00-$43.00 per hour

Work experience, industry knowledge, and unique skills will be taken into consideration when setting the base wage. These considerations could take the wage to $50.00 per hour.

Other Variable compensation: Eligible for additional pay premiums.

Applied Control does not use 3rd party agencies for recruiting and will not respond to inquiries from outside agencies.

Working Conditions:

Combination of both shop and field settings, with occasional office work. This position may require evening, weekend and holiday hours, as well as overnight travel. Lifting up to 50 pounds is required.  Use of laptop and other handheld electronic devices.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position please contact us directly.

About Us: At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled valve and automation professionals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.

We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Our benefits include health, dental, and vision insurance, HSA and FSA options, life insurance, short-term and long-term disability insurance, 401k with employer match, 10 paid holidays, and starting with 16 days of paid time off. Our employees also enjoy our 9/80 schedule which allows for 9-hour workdays and every other Friday off!