Field Service Supervisor 1

Description

Essential Functions

• Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
• Establish, model, and reinforce safety practices that are consistent with our mission to ensure employee and customer safety
• Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbent's area of responsibility are aligned with the overall business plan of the service department and company
• Provide the Service Manager with status reports on all open work orders in an accurate and timely manner
• Review monthly service operations branch statement to assess progress on department business goals
• Participate in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
• Coordinate the company safety program in all areas of responsibility in a manner consistent with corporate policies and guidelines
• Successful completions of other key projects as may be assigned by management
• Work safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Perform other duties as assigned   

Knowledge, Skills, and Abilities

• Knowledge of and experience in heavy construction equipment field service  industry
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Excellent verbal, written, communication, and presentation skills
• Exceptional organizational, self-management, time management, and multitasking skills
• Ability to work on multiple projects and deal effectively with employees and management
• Ability to think logically while interpreting and analyzing problems assigned or encountered
• Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions
• Ability to work independently as well as a part of a diversified team

Requirements

• Minimum 3 years of heavy equipment repair experience in shop and field required; 5 or more years preferred 
• Minimum of 2 years of supervisory or leadership experience preferred

• Up to 20%, to include overnight stays, is to be expected 
• Valid driver’s license

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Occasionally lifts and moves materials and equipment up to 50 lbs.

• This job is generally performed in a professional office, in environmentally controlled conditions. 
• Occasionally works outdoors around moving mechanical parts; may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity 
• Noise levels may be loud at times
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
• Requires wearing common protective or safety equipment
• Frequently works at fast pace with unscheduled interruptions