Field Service Supervisor

Location: Rensselaer, NY 12144
Schedule: Monday–Friday | Hours may vary between 6:00 AM and 6:00 PM
Employment Type: One-Year Contract-to-Hire
Salary: $70,000 - $85,000 annually DOE 
Travel: Approximately 50% regional travel

Career Opportunity

Our client is a leading provider of smart transportation and public-safety technology. The organization partners with municipalities and government agencies to install, maintain, and support advanced traffic-monitoring and automated safety systems, including red-light, speed, and roadway camera technology.

We are seeking an experienced Field Service Supervisor to lead a team of approximately 8–12 field service technicians supporting electronic and electromechanical traffic-safety systems throughout the region.

This is a hands-on leadership position combining team supervision, field support, technical troubleshooting, preventative maintenance, scheduling, reporting, and budget oversight. The ideal candidate will have previous field service leadership experience, a strong technical background, and the flexibility to travel throughout the assigned region.

Key Responsibilities

• Supervise, train, and support a team of approximately 8–12 field service technicians

• Participate in hiring, onboarding, performance evaluations, coaching, and disciplinary actions

• Assign daily service calls and schedule technicians according to system priorities and client needs

• Conduct daily system checks and monitor system performance, preventative maintenance completion, and uptime

• Ensure service levels and system availability meet contractual requirements

• Spend approximately 50% of the workweek traveling throughout the region to provide onsite field support

• Troubleshoot electrical, electronic, hardware, software, and system-related issues

• Develop, maintain, and improve preventative maintenance procedures

• Provide regular operational, service, and performance-status reports

• Manage department expenses, staffing levels, overtime, and technician hours

• Monitor parts and equipment inventory and submit required monthly inventory reports

• Train, evaluate, and provide technical guidance to field service employees

• Approve employee timecards, travel requests, and business expenses

• Promote a safe, accountable, and customer-focused work environment

• Perform additional duties as assigned

Qualifications

• Minimum of two years of field service supervisory or team-lead experience

• Demonstrated ability to lead, coach, and evaluate technical employees

• Strong electrical, electronic, or electromechanical troubleshooting experience

• Ability to read and interpret technical drawings, wiring diagrams, and schematics

• Excellent written and verbal communication skills

• Strong organizational skills with the ability to manage multiple priorities

• Proficiency with Microsoft Office, including Outlook, Word, and Excel

• Comfortable working outdoors and providing hands-on support in the field

• High school diploma or GED required; technical education or certification is a plus

Additional Requirements

• Valid driver’s license, acceptable motor vehicle record, and reliable transportation

• Ability to successfully complete required drug and background screenings

• Ability to travel throughout the region, including on short notice when necessary

• Flexibility to work occasional evenings, overnight shifts, or adjusted hours based on operational needs

Benefits

Benefit options are available with employee contributions and may include:

• Medical insurance

• Health Savings Account

• Dental insurance

• Vision insurance

• Flexible Spending Accounts

• Life insurance

• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.