Field Service Supervisor

Our Construction Equipment group is seeking a full-time Field Service Supervisor to work onsite five days a week at our Tampa, FL location. The Field Service Supervisor is responsible for leading, coordinating, and developing the field service team while ensuring safe, efficient, profitable, and customer-focused service operations. This role is accountable for technician performance, service revenue, customer satisfaction, work-in-progress (WIP) management, work order accuracy, communication, and overall service department profitability.

Responsibilities for this role include but are not limited to:

Organize and present at weekly tech meetings and safety trainingMaintain high-quality service delivery in an efficient, productive, and profitable mannerMaintain ongoing maintenance schedules for service accountsOrganize, coordinate, and schedule all scheduled maintenance, replacement, and Customer service work ordersAssist or assign assistance for technician on accounts to ensure work qualityMaintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendorsMaintain appropriate staffing level and workload distribution to meet customer and business needs

Provide leadership and operational management for a team of 20+ Field Technicians

Dispatch according to priorityMeet or exceed monthly budgeted revenue with a 65% or higher GPWork with PSSR to quote repairs timely and accuratelyOpen and close work orders with accuracy and clarity for customer billingMonitor employee training progressDiscipline according to the Alta Handbook- working closely with HROversee payroll entry and audit for accuracyPurchase order acquisition and coordinationMonitor work in progress dailyResponsible for condition of service vehicles and facilityRequired to be in the on the weekend on call rotation for your segmentRecruit / interview / hire techniciansPerform yearly technician reviewsPromote a positive customer experienceIncorporates Alta's Guiding Principles into daily activitiesPerforms other duties as needed

Key Performance Measures

Field Service RevenueService Gross ProfitTechnician Productivity and UtilizationBillable Hours and Labor RecoveryWIP and WIP AgingWork Order Turnaround TimeCustomer SatisfactionWork Order AccuracyParts Capture and RevenueRework ReductionSafety PerformanceTraining and Certification CompletionOverall Service Department Profitability

Desired Skills and Qualifications:

2-4 years of previous oversight experience preferredDealership experience is highly preferredGood mechanical aptitudeExcellent written and verbal communication skillsGood customer relations and people skillsAbility to successfully manage othersComputer Skills- Microsoft Word, Excel, Outlook and Business Intelligence (BI); Fleetmatics, Paytrace, Concur, and ExtendLanguage Skills- Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Reasoning Ability- High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Mathematical Skills- Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands/Work Environment:

Physical/Sensory Functions: Regularly will sit, use hands, talk/hear; Occasionally will stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, taste/smell.Vision Requirements: Close vision (clear vision at 20 inches or less)Lift and/or Move Functions: Occasionally up to 25 poundsWork Environment: Occasionally will work near moving mechanical parts, exposed to fumes or airborne particles, outdoor weather conditions