Millcraft Paper Company

WHY MILLCRAFT

At Millcraft, we’re more than a business, we’re a family. For over 100 years, we’ve been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, Deliver and Fun. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference. Come join us and be part of something truly special.

THE DIFFERENCE YOU WILL MAKE

CORE FUNCTIONS OF THIS ROLE

• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications
• Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
• Provides on-site technical assistance to help troubleshoot and repair equipment
• Maintains records of performance reports
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
• Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
• Ensure a safe working environment by strictly following all safety protocols and standards, including immediately reporting unsafe conditions, near-misses, and incidents
• Demonstrate Millcraft’s Core Values: Family, Passion, Aspire, Responsible, Deliver, and Fun, in daily leadership, decision-making, and interactions
• Perform other duties as required by the business, recognizing attendance as a fundamental job function
• Travel to customer locations is required for this role. 

• High School Diploma or Associate Degree and/or two to five years of relative work experience and/or training; or equivalent combination of education and experience in wide format printers
• Experience performing troubleshooting and repairs of inkjet heads
• Ability to read and interpret equipment manuals
• Proficient in Microsoft Office, including Word, Excel, and Outlook.  Proficient in Adobe Suites and Corel Draw
• Must have valid driver’s license and comfortable driving own car
• Ability to travel up to 95%, including after-hours and weekend assignments
• Excellent analytical skills, accuracy, troubleshooting, and attention to detail
• Strong organizational, written, and verbal communication skills Sales experience selling or servicing wide-format inkjet printers (Mimaki, Mutoh, Roland, etc.) and plotters, DTG, DTF
• Strong expertise in developing, implementing, and communicating channel programs
• Maintain a professional appearance  
• Ability to lift items that weigh a minimum of 50lbs regularly as well as stand for long periods of time and bend, stoop and climb repetitiously throughout the day