Job Description
POSITION SUMMARY
Under direct supervision, the Field Service Technician is responsible for installing, maintaining, troubleshooting, and repairing company equipment at customer sites. This role requires strong technical expertise, independent problem-solving skills, and the ability to work directly with customers to ensure optimal equipment performance and customer satisfaction.
ESSENTIAL FUNCTIONS
- Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
- Ability to interpret operation manuals to determine root cause of tool failures. (Essential)
- Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using the customer's system. (Essential)
- Perform preventive maintenance with little supervision. (Essential)
- Order, expedite, and notify customers or management when replacement of product is necessary. Repair or replace defective components and verify system functionality. (Essential)
- Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
- Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
- Communicate effectively with customers regarding issues, solutions, and timelines. (Essential)
- Escalate complex technical issues to senior engineers or support teams when needed. (Essential)
- Comply with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)
- Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
- Perform other duties as assigned. (Non-Essential)
Numbers & Facts
| Location | Minneapolis, MN |
| Industry | Manufacturing - Other |
| Company Size | 100 to 499 employees |
| Year Founded | 1991 |
About Company
Ebara Technologies takes it seriously when its parent says, "keep your room clean." Ebara manufactures cleanroom equipment necessary in semiconductor production. Through its two divisions, Components and Semiconductor Equipment, Ebara provides cleaning and ozone, systems, exhaust systems, chemical mechanical polishing systems, wafer plating, heaters, and other equipment used in the electronics industry for silicon wafer processing. It also offers solar exhaust management products as well as products for photovoltaic and OLED processes. Ebara Technologies has sales offices throughout the US, and sales and production facilities in Asia and Europe. Founded in 1990, the company is a part of Ebara Corporation's Precision Machinery Group.
Skills
- Communication Skillsunmatched
- Contract Managementunmatched
- Customer Satisfactionunmatched
- Documentationunmatched
- Equipment Maintenance/Repairunmatched
- Functional Testingunmatched
- Identify Issuesunmatched
- On Site Supportunmatched
- Preventative Maintenanceunmatched
- Problem Solving Skillsunmatched
- Product Managementunmatched
- Reporting Skillsunmatched
- Root Cause Analysisunmatched
- Safety/Work Safetyunmatched
- Startupunmatched
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