Field Service Tech I - (Simi Valley, CA)

Job Description

Simi Valley, CA (Serving San Fernando Valley, Los Angeles, Santa Barbara county)

Milgard Windows and Doors, part of the MITER Brands family, is seeking a skilled and customer-focused Field Service Technician to join our team based in Simi Valley, CA.

This role services a regional territory offering a strong opportunity to connect with customers across the Central Coast. In this position, you will diagnose, troubleshoot, and repair window and door products while delivering a high-quality service experience.

If you’re hands-on, experienced in field service or construction trades—or eager to grow your skills—and take pride in solving problems and delivering great customer outcomes, we’d love to hear from you.

Schedule & Compensation

• Schedule: Monday through Friday, 6:00a.m- 2:45p.m plus overtime)
• Compensation: $26.78/hour (depending on experience)
• Location: 355 E. Easy St., Simi Valley, CA

About MITER Brands

MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the U.S., we are proud to serve our customers with integrity, innovation, and excellence.

Key Responsibilities

• Diagnose and repair window and door product issues in the field
• Troubleshoot service concerns and determine root causes (installation, product, or performance-related)
• Perform repairs, adjustments, and part replacements
• Serve as the primary technician on service calls, ensuring timely and professional resolution
• Communicate clearly with customers to explain issues, solutions, and product care
• Accurately document service visits using company systems and mobile tools
• Follow work orders, schedules, safety protocols, and company standards
• Maintain clean and organized service vehicles, tools, and work areas
• Ensure customer homes and job sites are left clean and restored
• Manage and track parts inventory as needed
• Develop knowledge of MITER Brands product lines, installation methods, and warranty standards

Qualifications

• High school diploma or GED required
• Experience in window/door service, installation, carpentry, glazing, construction, or related field (level will be determined based on experience)
• Strong troubleshooting skills and mechanical aptitude
• Ability to work independently and problem-solve in the field
• Proficiency with hand and power tools
• Excellent customer service and communication skills
• Comfortable using mobile devices (iPad/tablet) for documentation and scheduling
• Basic computer skills (email, data entry)
• Valid driver’s license with a clean driving record

Ready to Join the Team?

If you’re looking for a hands-on role where you can grow your skills, work independently, and make a direct impact on customer experience, apply today to join Milgard Windows & Doors and MITER Brands.

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.