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Repair and Maintenance Jobs in Indianapolis, IN

Field Service Tech (Printer/Copier Repair)

Peak Technologies
  • Indianapolis, Indiana
  • $22–$29
  • Quick Apply
10 days ago

Job Description

Starting Pay Rate: $22-29/per hour
Location: Must be based in Indianapolis, IN

Job Summary & Scope:
Responsible for installing, maintaining, troubleshooting, repairing, and supporting customer equipment to ensure optimal performance and customer satisfaction. This role serves as a primary technical resource for customers, providing equipment support, training, and problem resolution while maintaining strong customer relationships. The position requires strong electro-mechanical troubleshooting skills, independent judgment, effective communication, and a commitment to operational excellence, safety, and continuous improvement.

Key Accountabilities:
  • Install, commission, maintain, troubleshoot, and repair customer equipment in accordance with company and manufacturer standards.
  • Perform preventative maintenance, inspections, and equipment testing to maximize performance and reliability.
  • Diagnose equipment issues and implement timely corrective actions to minimize customer downtime.
  • Assemble, configure, and prepare equipment for customer installation as required.
  • Provide technical support and troubleshooting assistance via phone, remote support, or onsite service.
  • Deliver customer training and equipment demonstrations to ensure proper operation and utilization.
  • Maintain proactive communication with customers regarding service status, estimated arrival times, and issue resolution.
  • Develop and maintain positive working relationships with customers, sales teams, and internal stakeholders.
  • Prepare repair quotations, service recommendations, and related documentation as needed.
  • Identify opportunities to promote service agreements, upgrades, replacement parts, and other service offerings.
  • Maintain accurate service records, time reporting, expense documentation, and other required administrative records.
  • Manage inventory, tools, service parts, and related assets in accordance with company policies.
  • Coordinate and prioritize service activities to meet customer and business requirements.
  • Participate in ongoing technical training and maintain current knowledge of supported products and technologies.
  • Comply with all safety policies and procedures and perform other duties or special projects as assigned.

Education + Experience + Key Traits:
  • Associate degree, technical diploma, or post-secondary education in Electromechanical Technology, Electrical Engineering Technology, Electronics, Information Technology, or a related field preferred.
  • Equivalent combinations of education, technical training, and relevant experience will be considered.
  • 2–5 years of field service, equipment repair, technical support, electronics, IT, or related industry experience preferred.
  • Strong electro-mechanical troubleshooting and diagnostic skills.
  • Ability to read and interpret technical drawings, schematics, manuals, and operating procedures.
  • Strong computer proficiency, including Microsoft Windows applications and mobile service technologies.
  • Strong customer service, communication, organizational, and problem-solving skills.
  • Self-motivated with the ability to work independently and manage multiple priorities.
  • Bilingual (English/French) skills are considered an asset where applicable.
  • Valid driver's license with an acceptable driving record.
  • Ability to travel within assigned territories and work outside normal business hours as required.
  • Ability to lift up to 50 pounds and perform the physical requirements associated with field service work.

Typical Performance Targets:
  • Service Delivery: Sustained, measured excellence in project & process delivery.
  • Cost to Serve: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
  • Innovation: Step changed delivery in safety, quality, and/or cost.

Language Skills:
  • Primary language used in daily operations is English or French, as applicable. Additional primary company languages include Spanish and Dutch.
  • Read and interpret documents, procedure manuals and various correspondence from both internal and external.
  • Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

Supervision:
  • Role is not responsible for supervising direct or indirect reports.

Decision Making + Reasoning:
  • Able to take accountability and responsibility for business target delivery and decision making.

Working Relationships:
  • Peak Sales Order & Customer Service Teams.
  • Peak Management Team.

Numbers & Facts

LocationIndianapolis, Indiana
Salary$22–$29

Skills

  • Communication Skillsunmatched
  • Continuous Improvementunmatched
  • Copying Machinesunmatched
  • Corporate Policiesunmatched
  • Corrective Actionunmatched
  • Customer Relationsunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Customer Trainingunmatched
  • Develop and Maintain Customersunmatched
  • Documentationunmatched
  • Driver's Licenseunmatched
  • Dutch Languageunmatched
  • Electrical Engineeringunmatched
  • Electromechanicsunmatched
  • Electronic Engineeringunmatched
  • Electronicsunmatched
  • English Languageunmatched
  • Equipment Maintenance/Repairunmatched
  • Establish Prioritiesunmatched
  • Expense Reportsunmatched
  • French Languageunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Inside Salesunmatched
  • Inventory Managementunmatched
  • Lift/Move 50 Poundsunmatched
  • Maintenance Servicesunmatched
  • Multilingualunmatched
  • Multitaskingunmatched
  • On Site Supportunmatched
  • Operationsunmatched
  • Operations Processesunmatched
  • Performance Managementunmatched
  • Performance Testingunmatched
  • Physical Demandsunmatched
  • Preventative Maintenanceunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Product Demonstrationunmatched
  • Product Supportunmatched
  • Record Keepingunmatched
  • Records Managementunmatched
  • Safety Complianceunmatched
  • Safety Processunmatched
  • Safety/Work Safetyunmatched
  • Salesunmatched
  • Schematicsunmatched
  • Service Deliveryunmatched
  • Spanish Languageunmatched
  • Technical Drawingunmatched
  • Technical Supportunmatched
  • Testingunmatched
  • Time Managementunmatched
  • Training/Teachingunmatched
  • Willing to Travelunmatched

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