Field Service Technical Support
Richmond, Virginia
Reports to the Director of Field Applications
Direct Hire / Permanent Position
Target Starting Salary: $75,000-$85,000/year
Overview
We are seeking a Field Service Technical Support professional to join our team. This role provides technical guidance to customers before and after the sale, helping ensure successful design, fabrication, and assembly outcomes.
Key Responsibilities
Provide advanced technical support to customers on complex product and tooling issues.
Review customer requirements, identify potential challenges, and recommend effective solutions.
Support product development by translating customer needs into design recommendations and specifications.
Maintain strong relationships with product, engineering, and business development teams.
Identify and communicate design or integration issues internally and externally.
Coordinate product integration efforts between suppliers, internal teams, and customers.
Deliver technical presentations and seminars to customers and sales teams.
Support vendor qualification efforts with customer representatives.
Develop initial project scopes and prepare detailed project plans based on customer requirements and manufacturing capabilities.
Maintain required documentation and reports.
May be required to work periodically at customer sites.
Qualifications
Bachelor’s degree in a related field, or equivalent experience.
Approximately 6+ years of relevant experience.
Strong technical, operational, and customer relationship skills.
Broad understanding of related processes, technologies, and cross-functional impacts.
Ability to influence near-term operational outcomes and contribute to strategic initiatives.
Demonstrated experience leading major projects or initiatives.
Comfortable making independent decisions and working with ambiguous requirements.
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Sterling Engineering, Inc.
Sterling Engineering has been a trusted partner for engineering, project management, and staffing solutions for over five decades. We provide exceptional engineering/technical recruitment and engineering project services to clients nationwide:
- Engineering & Technical Recruitment - With our focus on engineering, technical, and IT, Sterling has the in-depth knowledge, industry expertise, and robust employee pipeline it takes to rapidly find talent for even the most difficult to fill positions. Sterling’s extensive recruitment methodology allows us to engage the most talented employees in the marketplace. We offer exciting work and career-building opportunities for our candidates, along with expert support at every step of the process.
- Engineering Project Services – Our experienced, multi-disciplined team of project managers, engineers, and designers, led by licensed Professional Engineers (PE), provide project management, engineering, design, and Commissioning, Qualification, and Validation (CQV) to manufacturing, OEM, and R&D customers. We work on complex, highly technical projects across a number of industry sectors, and our ability to scale and seamlessly integrate at multiple levels of your organization is what differentiates us.
Sterling offers a unique combination of engineering solutions and Best of Staffing level service to help our clients and talent achieve their goals.
500 to 999 employees
Staffing/Employment Agencies
http://www.sterling-engineering.com