Field Service Technician

About the role

AGent is looking for a hands-on Field Installation Technician to join our growing team, responsible for installing and commissioning generator monitoring and control hardware at customer facilities across the region. You'll work directly with electrical systems — both the hardware layer (wiring, sensors, ATS, metering) and the controls layer (gateways, relays, communication protocols) — to bring generator assets online and ensure they're reliably connected to our ecosystem. This role requires regular travel to customer sites, typically several days per week depending on project load, with occasional overnight travel; we're looking for someone based in the midwest or nearby states who's comfortable being on the road and in the field regularly.

This is a ground-floor opportunity at a fast-growing company. As we scale our installation processes and build out a team, there's a clear path to grow into a Project Manager role — owning full project lifecycles, customer relationships, and eventually mentoring other technicians as our footprint expands.

Responsibilities

• Install, configure, and commission generator monitoring and control hardware at customer facilities, ensuring proper integration with both the electrical hardware layer (wiring, sensors, ATS, metering) and controls layer (gateways, relays, communication protocols)
• Perform site assessments and pre-installation surveys to determine hardware requirements, wiring paths, panel access, and connectivity options at each facility
• Scale your knowledge and efforts with strong communication across multiple projects and stakeholders
• Execute all phases of on-site installation work: mounting hardware, running and terminating low-voltage wiring, connecting to generator control panels and ATS, and configuring network/communication links
• Validate hardware functionality and data connectivity post-installation, troubleshooting wiring, signal, or communication issues before sign-off
• Serve as the hands-on technical expert during customer kickoffs and site visits, translating project plans into accurate field installations
• Coordinate on-site with customer facility staff, utility representatives, and third-party electrical contractors to ensure safe, code-compliant installations
• Diagnose and repair hardware and connectivity issues in the field, using established troubleshooting protocols and escalating to engineering when needed
• Maintain accurate installation documentation: wiring diagrams, as-built records, device configurations, and site-specific notes
• Follow and help refine standardized installation and commissioning protocols to improve consistency and speed across sites
• Provide field feedback to the engineering team on hardware design, installation challenges, and opportunities to improve reliability or ease of deployment
• Support the hardware alerting system by verifying sensor/controls placement and confirming alert triggers function correctly post-install
• Build relationships with on-site utility personnel and third-party contractors to support smooth, repeatable installations
• Maintain a customer-centric approach on every site visit, ensuring minimal disruption to facility operations
• Travel to customer sites as needed to complete installations, troubleshoot issues, and support commissioning

Qualifications

• Strong alignment with AGent values and mission
• Electrical or electronics technician certification, associate degree, or equivalent hands-on field experience
• 3+ years of experience installing or servicing electrical, controls, or low-voltage systems (generator, ATS, or power industry experience strongly preferred)
• Hands-on experience with generator systems and automatic transfer switches (ATS) — installation, wiring, or troubleshooting
• Working knowledge of controls hardware: PLCs, gateways, relays, sensors, or similar monitoring/communication devices
• Comfortable reading electrical schematics and wiring diagrams
• Demonstrated aptitude for field troubleshooting and problem-solving under real-world site conditions
• Exceptional attention to detail and self-initiative when working independently on-site
• Ability to communicate technical issues clearly to customers, contractors, and internal teams
• Comfortable working around live electrical panels and following proper safety protocols (familiarity with NEC/NFPA 70E a plus)
• Demonstrated desire for continuous learning and improvement
• Role requires regular travel to customer sites; strong preference for someone located in midwest or nearby states
• Valid driver's license and ability to travel to customer sites as needed (may include overnight travel)

Benefits

• Competitive base salary, performance bonus, and early-stage equity
• 100% employer-paid Health, Dental, and Vision premiums for full-time employees
• Two health plan options: traditional plan with FSA, or HDHP with company-funded HSA
• Basic Term Life Insurance + voluntary insurance options
• Flexible PTO
• Fully remote — work from anywhere in the U.S.
• Direct access to the founding team and real ownership of your work from day one
• A front-row seat to the energy transition