Field Service Technician 3 PSD

Description

Essential Functions

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs basic to intermediate repairs and minimal troubleshooting offsite with minimal supervision
•  Performs basic to intermediate troubleshooting and minimal diagnoses of equipment malfunctions and failures
•  Removes and install parts, disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
•   Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
•    Operates equipment and vehicles with possession of all necessary licenses and certificates
•   Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
•   Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
•   Communicates job progress to supervisor and customer as needed
•   Completes assigned jobs and task to meet flat rate time and re-work standards 
•   Works overtime as required by workload and customers’ needs
•  Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner

•   Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians 
•  Requires regular and punctual employee attendance
•   Performs other duties as assigned

Knowledge, Skills, and Abilities

•   Knowledge of safe work procedures and practices 
•    Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
•    Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems 
•    Exceptional skills in customer service 
•    Intermediate diagnostic and trouble-shooting skills
•   Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources 
•    Operation and control skills of equipment or systems
•    Equipment selection skills to determine the kind of tools and equipment needed to do a job 
•    Ability to communicate clearly and effectively, both verbally and in writing
•    Ability to operate a crane and forklift, and obtain required certifications/licenses  
•   Ability to meet deadlines and work under fast-paced, time constraining circumstances 
•      Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair 
•   The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

•    More than three years of heavy equipment experience required; five or more years preferred 
•    High school diploma or equivalent preferred 
•     MSHA certification preferred 
•      Air conditioning certification preferred 
•      Crane/Rigger certifications preferred 

•    None

•     Travel required with a possibility of an overnight stay

•    Valid Driver’s license required 
•    Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record 
•    Must own required tools to perform repairs

•    Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
•   Frequently moves materials or equipment weighing up to 80 lb
•    Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina 
•    Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment 
•      Be able to maneuver safely and work underneath equipment 
•   Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work 

•      Requires wearing common protective or safety equipment
•   Regularly works outdoors around moving mechanical parts and noise level may be loud at times 
•     May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity 
•       Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment 
•    Required to perform work in cramped spaces and/or high places