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Field Service Technician

Anderson|Biro Staffing

Akron, OH

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JOB DETAILS
SKILLS
CNC (Computerized Numerical Control) Systems, Communication Skills, Control Systems, Customer Relations, Customer Support/Service, Dental Insurance, Depth Perception, Detail Oriented, Documentation, Electricity, Equipment Maintenance/Repair, Hand Tools, Health Plan, Hydraulic Engineering, Identify Issues, Interpersonal Skills, Life Insurance, Machine Tool, Maintenance - Electrical, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, On Site Support, Organizational Skills, Physical Demands, Preventative Maintenance, Problem Solving Skills, Sales Support, Schematics, Sockets, Technical Sales, Technical Support, Technical Writing, Vision Plan, Willing to Travel, Writing Skills
LOCATION
Akron, OH
POSTED
30+ days ago

Summary of Responsibilities

A leading regional distributor of CNC machine tools, tooling, accessories, and related engineering and support services is seeking an ambitious and detail-oriented CNC Field Service Technician to support customers throughout the East side of Cuyahoga County and Lake County. This role is responsible for installing, troubleshooting, repairing, and maintaining CNC machine tools at customer locations. The ideal candidate has a strong understanding of electrical, pneumatic, and hydraulic systems and excels in both technical problem-solving and customer-facing communication.

What You Will Contribute
  • Travel to customer sites throughout the East side of Cuyahoga County and Lake County to install, troubleshoot, repair, and maintain CNC machine tools and related control systems
  • Diagnose and resolve electrical, mechanical, hydraulic, and pneumatic issues efficiently and accurately
  • Utilize machine manuals, technical documentation, internal resources, and vendor support to research and resolve machine issues
  • Accurately document service activities, repairs, installations, and machine status for both internal teams and customers
  • Promote and perform preventative maintenance on customer equipment
  • Provide after-sales technical support and operator training as needed
  • Maintain a strong working knowledge of machine tool technology and product lines represented by the company
  • Communicate professionally with customers, coworkers, and management in both verbal and written formats
  • Perform related duties as required

Qualifications & Competencies
  • Experience with mechanical and electrical repair of CNC machine tools (CNC field service experience preferred)
  • Ability to read and interpret electrical, mechanical, and hydraulic schematics and drawings
  • Strong troubleshooting and diagnostic skills
  • Excellent communication, customer service, and interpersonal skills
  • Professional and technical writing skills for service documentation and reporting
  • Intermediate to advanced proficiency in Microsoft Office (Word, Excel, Outlook)
  • Ability to work independently while managing priorities in a fast-paced environment
  • Willingness to travel frequently throughout the East side of Cuyahoga County and Lake County with flexible work hours
  • Must possess basic hand tools (wrenches, ratchets, sockets, screwdrivers, etc.);specialty tools will be provided by the company

Training & Development
  • Extensive on-the-job training provided
  • Ongoing technical training to support professional growth and product knowledge

Physical Requirements & Work Environment

The physical demands described below are representative of those required to successfully perform the essential functions of the role. Reasonable accommodations may be made for qualified individuals with disabilities.
  • Highly mobile and able to access customer facilities and equipment
  • Ability to bend, twist, stoop, reach, and lift materials up to 50–100 lbs. With assistance from equipment or other employees
  • Ability to sit or stand for extended periods
  • Frequent use of hands and arms for mechanical and technical work
  • Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
  • Ability to remain focused, organized, and professional in high-pressure or stressful situations

What’s in It for You

We value our employees and offer a comprehensive compensation and benefits package designed to support success both at work and at home, including:
  • Competitive starting salary
  • Company-provided service van
  • Company-paid fuel card
  • Company-issued phone
  • Paid travel time
  • Market-competitive health benefits, including a zero-premium medical plan, dental, vision, and company-paid life insurance
  • 3+ weeks of vacation to start
  • 10 company-paid holidays
  • 401(k) retirement plan with company contribution
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
  • Employee appreciation events and additional perks

Job Type: Full-time

Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Relocation assistance
  • Tuition reimbursement
  • Vision insurance

About the Company

A

Anderson|Biro Staffing

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