Field Service Technician

Job Description

Job Overview

The Field Service Technician I is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment. This is an entry-level position and does not work standard, set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Service Manager or Field Service Supervisor.

Responsibilities

• Performs preventative maintenance and general maintenance on AGS gaming equipment
• Completes all reports and paperwork in a timely manner
• Performs technical procedures on both slot machine and table game equipment
• Troubleshoots and repairs service incidents in a timely manner and escalates as necessary
• Keeps parts inventory current
• Participates in a weekly on-call rotation with other technicians in territory
• Provides "best in the business" customer service
• Adheres to all safety guidelines during work hours, as set forth by AGS

Skills/Requirements

• High School diploma or GED required
• Must be at least 21 years' old
• Current driver's license and vehicle insurance is mandatory
• Entry level, gaming experience is not necessary, but is a plus
• Must have 2 years' experience in electronics and/or computer networking
• Requirement to obtain licensing approval by tribal and/or state gaming regulators
• Basic computer skills required; May need to use all tools from Microsoft Office suite (primarily Word, Excel, Outlook)
• Understands basic AC/DC electronics
• Basic understanding of computer networking
• Sound problem-solving skills, organizational skills and attention to detail
• Positive attitude, teamwork mentality
• A flexible schedule may be required, with the ability to work early mornings, nights, weekends, and holidays as needed

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

• Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.