Field Service Technician Associate (Natural Gas)

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Field Service Technician Associate

Location: Houston, TX (Onsite with Travel)

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

Step into the world of YZ Systems-an Ingersoll Rand brand and global leader in gas odorization and IIoT (Industrial Internet of Things). What began as a small engine shop in 1949 has grown into a powerhouse of innovation, driven by a relentless commitment to customer success. Our industry-leading technologies-like NJEX, DTEX, and precision natural gas samplers-power operations around the world with unmatched safety and reliability. Yz Systems is looking for a new Field Service Technician to join its service team.

Responsibilities:

• Collaborate with the wider team to create demand for Annual Service work, Commissioning Support, and Field Service opportunities.
• Provide Technical Support & Trouble shooting to end users and channel partners.
• Assist customers with new equipment start-ups.
• Assist customers with Annual Service work by rebuilding equipment.

Incumbent's responsibilities will generally focus on the following:

• Manage Repair and Return Process
• Handle Emails/ Phone Calls while in office and traveling
• Inventory control
• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements
• Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards
• Attend scheduled EH&S training program
• Actively support the organization's efforts to meet or exceed EH&S goals and plans
• Recommend improved EH&S practices
• This position is physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy of at least 35 lbs or more individually.
• Maintains rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements.
• This position requires working in diverse conditions, at times requiring analysis and troubleshooting, including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, and precarious places
• Under direct supervision, employee will perform varied tasks of intermediate complexity
• Applies basic and some intermediate skills to perform functions in the execution of existing procedures, techniques, tools, materials and/or equipment to the position within assigned area
• Resolves routine questions and problem, and refers more complex issues to higher levels

Requirements:

• High School Diploma or G.E.D.
• 1+ years of Field Service experience.
• 1+ years of experience using Microsoft Office Suite.

Core Competencies:

• Mechanical aptitude.

Travel & Work Arrangements/Requirements:

• Onsite in Houston, TX, with up to 50% travel (including internationally).
• Will receive a company car.

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com