Field Service Technician B-Az

GRISWOLD INDUSTRIES Job Description Field Service Technician B (Outside Sales-AZ)

JOB DIMENSIONS:

Job Summary:

Under general supervision, troubleshoot, service, and repair valves and electricalcontrols on site and in the shop; establish rapport with municipalities, county agencies,cities, and other water related entities; assist withinstallation, schedule and perform yearly maintenance and contract work; and perform related duties as assigned.

Reports to:

Regional Sales Manager (Western Region)

Examples of Duties and Responsibilities:

Performs service on site;Prepares and organizes supplies given work order needs;Prepares accurate service reports in a timely manner for completed work;Assembles, modifies, repairs and replaces valves;Advises customers as to performance and service requirements of company products;Performs job walks, logging valves into Link2Valves software;Assists with warehouse duties such as packaging, shipping, ordering and receiving;Works effectively and safely with other employees, customers, and contractors;Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; andFully complies with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.

QUALIFICATIONS GUIDELINES:

Any combination equivalent of, but not limited to, the following:

Experience/Training/Education:

Experience in assembly, service, and repair of product lines; trained in company safety policies and procedures; will be trained at Cla-Val service school; and trained in customer and vendor relations.

Knowledge/Skills/Abilities:

Ability to communicate with company representatives, vendors, and customer representatives;Ability to perform basic math computations;Skilled in use of hand tools and small power tools;Working knowledge of all product lines;Ability to understand and follow instructions;Ability to read and interpret schematic drawings;Ability to organize, schedule and complete work with general supervision;Knowledge of pricing and billing procedures;Considerable knowledge of basic assembly and repair procedures and principles of hydraulics;Ability to organize service orders, lay out materials and complete billing records;Computer literacy in Microsoft Word and Excel and ability to learn job related software programs;Ability to qualify for Confined Space Entry certificate; andAbility to work in confined spaces.

Physical Requirements:

Ability to reach, stretch, bend, lift, move, and carry objects weighing 50 pounds or less;Ability to move heavier objects with the assistance of others or by using mechanical devices;Ability to operate a motor vehicle; andAbility to perform essential functions of the job, as defined;Reasonable accommodations provided upon request.

Special Requirements:

Possession of a valid Class C driver license and an acceptable driving record;Ability to safely operate a motor vehicle;Possession of successful Confined Space Entry training certificate;Ability to use required personal protective equipment (PPE) and safety equipment;Ability to work in valve service areas; andAbility to travel overnight on company business as required.