Field Service Tech - Buffalo, NY

Daley And Associates is seeking an experienced Field Service Technician to provide on-site maintenance, troubleshooting, repair, installation, and customer support for business-related systems and equipment throughout the Buffalo, NY territory.

The ideal candidate will have a strong electromechanical service background, experience servicing office technology equipment, excellent customer service skills, and the ability to work independently in a field-based environment.

This role is a full-time, direct hire position paying an hourly rate of $19-$21 / hour.  

Key Responsibilities

• Perform preventive maintenance, troubleshooting, and repair of printers, copiers, and multifunction devices.

• Diagnose mechanical, electrical, and connectivity issues and implement corrective actions.

• Install, configure, upgrade, and retrofit customer equipment.

• Deliver end-user training and technical support.

• Manage assigned service calls and maintain productivity standards.

• Complete service documentation and communicate effectively with customers and internal teams.

• Rebuild and refurbish equipment components as needed.

• Maintain a high level of customer satisfaction through timely and professional service delivery.

Required Qualifications

• High School Diploma or GED.

• Valid driver's license with an acceptable driving record.

• Ability to lift up to 50 pounds and perform frequent bending, reaching, and lifting.

• Minimum 3 years of technical service, repair, and installation of office equipment. 

Preferred Qualifications

• Experience servicing multifunction printers (MFPs), copiers, and print management devices.

• Knowledge of document management solutions.

• Previous shop technician experience.

• Strong mechanical and electrical troubleshooting skills.

• Excellent time management, organizational, and customer service abilities.

For immediate consideration, please email your resume to Ryan at rhult@daleyaa.com with the subject line "Field Service Technician - Buffalo, NY"

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