Field Service Technician

Field Service Technician 

Commerical Buildings & Parking Facilities 

Location: Cleveland, Ohio & surrounding area

Work Location: In person

Position Type: Full-time or Part-time / 1099 or W-2

Responsibilities:

• Install, configure, and service commercial security camera systems (IP and/or analog) in garages, office buildings, and lots
• Run and terminate low-voltage cabling (Cat5e/Cat6, coax, etc.)
• Mount cameras, NVRs, PoE switches, and related equipment
• Set up and troubleshoot remote viewing, network connections, and recording settings
• Diagnose and repair camera, cabling, and power issues in the field
• Work safely on ladders, lifts, and in parking garages / mechanical rooms
• Document work performed and communicate clearly with management
• Respond to occasional after-hours/emergency service calls as needed
• Installation of both residential and commercial security systems, access and video systems
• Diagnosing equipment problems through sound troubleshooting techniques
• Repairing and/or replacing defective equipment or components to get system(s) back into proper operation
• Providing honest solutions to client's problems
• Completing required paperwork in a timely manner
• Effectively communicating information with clients and customer service staff
• Support of sales staff
• Continued learning, training, and special projects

Qualifications:

• 2+ years of experience with commercial security cameras OR strong low-voltage/electrical background and willingness to learn
• Experience with IP cameras, NVRs/DVRs, and basic networking (IP addresses, switches, routers)
• Comfortable using power tools, testers, and working at heights
• Strong troubleshooting skills and ability to work independently
• Valid driver’s license and reliable transportation
• Able to pass a basic background check

SKILLS/ABILITIES:

• Strong interpersonal and customer service skills
• Strong sense of initiative
• Excellent communication skills
• Accurate and detail oriented
• Well-organized
• Problem solving abilities
• Strong sense of urgency
• Displaying a professional appearance

WORKING CONDITIONS:

• Daily traveling to worksites
• Drug-Free Workplace Program, subject to random drug screenings
• Pre-employment BCI records check
• In-frequent weekend work
• Must be able to lift 80 pounds 
• Must be able to Climb a Ladder 
• Must be Comfortable Working with Hand tools  

EDUCATION/CERTIFICATION:

• High school diploma
• 2-Year degree preferred
• Valid driver’s license
• Background check required
• 10-panel drug screen required
• Motor Vehicle Record check required

EXPERIENCE & BACKGROUNDS:

• Demonstrated experience setting up, installing, and/or maintaining IP CCTV camera systems (Required).
• Information Technology and/or IP Networking experience.
• Security industry knowledge (Fire Alarm systems, Access control, Low-Voltage Electrical, etc).
• Proper use of assorted hand and power tools.
• Wiring and cabling skills.

Compensation:

• Pay range: $23 – $29 per hour, depending on experience and certifications
• Higher end of the range for strong commercial experience / IP systems / networking
• 1099 or W-2 structure possible
• Mileage and/or parking reimbursement for field work can be discussed
• Opportunities for more hours as we expand to additional locations

We are a small, local, family owned minority business, who operates within the greater Cleveland area since 1979.
Who specialize in managing and maintaining properties owned by our company's principals.
We operate in both the Commerical and residential spaces.