Field Service Technician

Job Title: Field Service Technician

Location: Cleveland, OH

Job Type: Hourly Consultant

Hours: 8 hour day M-F

Pay: $26.81

2 -5 years’ experience in servicing printers, hard copy devices, or imaging products preferred.
Strong electro-mechanical aptitude. Excellent driving record.  Sound administrative & computer skills. Microsoft Office Suites
is Desirable Experience and detailed knowledge of Lexmark printers desirable

Essential Functions:

Installs, operates, maintains, repairs, and modifies equipment.  Conducts technical analysis of

product implementations, modifications, and enhancements to product in accordance with

specific customer specifications and implementations.  Troubleshoots technical problems and

issues, determines technical solutions in accordance with product and customer specifications,

and recommends actions to company or customer representatives for coordinate product

solution.  Assess product needs in accordance with customer specifications.  Conducts technical

training and product briefing with customers, vendors, and company representatives.  Acts as

local on-site representative to customer's organization.

Responsible for the overall remedial and scheduled service for customer devices under contract.  Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

• Delivery and installation of printer supplies, maintains, repairs equipment.
• Conducts technical analysis of product implementations, to product in accordance with specific customer specifications and implementations.
• Troubleshoots technical problems and issues, determines technical solutions in accordance with product and customer specifications, and recommends actions to Lexmark representatives to coordinate product solutions.
• Assess product needs in accordance with customer specifications.
• Conducts technical training and product briefing with customers, vendors, and company representatives.

Responsibilities:

• Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments.
• Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications.
• Effectively schedule calls to manage SLA requirements across assigned activities.
• Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure.
• Assist customer with any reported issues or questions on customer products.
• Train Customer on appropriate usage of customer products & features.
• Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
• Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
• Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
• Provide Meter Reads on Devices as needed. Present a positive image through proper attire, communication skills and personal grooming.

Skills:

• 2 - 5 years’ experience in servicing printers, hard copy devices, or imaging products preferred.
• Strong electro-mechanical aptitude.
• Reliable Transportation Required
• Sound administrative & computer skills.
• Microsoft Office Suites is Desirable
• Experience and detailed knowledge of Lexmark printers desirable
• Ability to frequently and properly lift up to 60 pounds.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!