Field Service Technician — Houston, TX

Own a piece of the company you work for.

Cisco-Eagle isn't just another service company. We're a 100% employee-owned material handling systems integrator that's been growing steadily for decades — and every employee shares in that growth through our ESOP.

We help companies keep their warehouses and operations running with conveyor systems, lifts, dock equipment, industrial carousels, storage systems, palletizers, stretch wrappers, and more. Our service team is the group customers count on when equipment needs maintenance, something stops working, or a problem needs to be solved quickly and correctly.

We're hiring a Field Service Technician to join our Houston team. This is a hands-on position for someone with field service experience who can troubleshoot mechanical and electrical equipment, work independently, communicate professionally with customers, and take pride in getting the job done right.

Why People Stay at Cisco-Eagle

• You're an owner, not just an employee. Our ESOP means you build real equity as the company grows — on top of your pay.

• Your work matters. When a customer's equipment goes down, you're the person they rely on to figure out what's wrong and get them back up and running.

• You're backed by a team. You'll work independently in the field, but you'll also have other Cisco-Eagle technicians, installation crews, subcontractors, and internal resources to support you.

• Real benefits, not just a checklist. Paid vacation, 401(k), medical insurance, profit sharing, and more.

• No two days are exactly the same. You'll work on different equipment, troubleshoot different problems, and spend your time solving real-world mechanical and electrical issues.

• Stability. We've been solving material handling problems for a long time, and we're still growing.

What You'll Actually Do

• Perform preventive and corrective maintenance on material handling equipment at customer locations

• Troubleshoot mechanical and electrical systems, including motors, photo eyes, limit switches, E-stops, and related components

• Identify parts and materials needed to complete service and maintenance work and help coordinate their procurement

• Communicate clearly and professionally with customers before, during, and after service work, including obtaining approvals when needed

• Complete work orders, customer forms, purchase orders, timecards, and other required documentation accurately and on time

• Look for opportunities to help existing customers with additional service needs and provide literature or basic proposals when appropriate

• Maintain your company service vehicle, including routine maintenance, inventory, supplies, organization, and cleanliness

• Participate in a rotating on-call schedule supporting our 24-hour service line

• Assist with installations of new and used material handling systems as needed

• Work independently in the field while knowing when to involve other Cisco-Eagle resources to solve a problem

• Work overtime when customer needs, service calls, or installation schedules require it

• Travel overnight occasionally based on customer and project needs

What You Bring

• Field service experience is required. We're looking for someone who is comfortable working directly with customers and troubleshooting equipment in the field.

• Experience performing preventive and corrective maintenance on industrial or material handling equipment

• Mechanical and electrical troubleshooting skills. Experience with 220VAC and 24VDC electrical systems is preferred.

• Welding experience is a plus

• The ability to work independently, manage your service calls, and solve problems without someone constantly looking over your shoulder

• The ability to work effectively with other Cisco-Eagle technicians, subcontractors, and installation crews when the job requires a team

• Comfort using Windows-based software and a computer for diagnostics, communication, and documentation

• Good communication and follow-through. Customers need to know what's happening, and paperwork needs to be accurate and completed on time.

• A high school diploma or GED

• A valid driver's license with a clean driving record

• A professional, dependable attitude and a willingness to help where needed

The Fine Print

• Full-time Field Service Technician position based in Houston, TX

• Travel to customer locations throughout the service area is required

• Overtime is required as customer and project needs dictate

• Occasional overnight travel is required

• Participation in a rotating on-call schedule for our 24-hour service line is required

• Valid driver's license and clean driving record required

• Background check and drug test are part of our hiring process

• Employee ownership through Cisco-Eagle's ESOP

Cisco-Eagle provides equal employment opportunity to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and does not discriminate on the basis of disability.