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Field Service Technician

US Tech Solutions, Inc.

Corning, NY

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JOB DETAILS
SALARY
$20–$21 Per Hour
SKILLS
Adobe Product Family, Asset Management, Cisco Network Systems, Citrix Product Family, Cloud Applications, Cloud Computing, Command Line, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, CompTIA Server+, Computer Software, Computer Systems, Documentation, Google Chrome Browser, Identify Issues, Internet/IP Telephony, Knowledge Base, Maintenance Services, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, On Site Support, Printers, Problem Solving Skills, Records Management, ServiceNow, Technical Support, USB, VPN (Virtual Private Network), Windows PowerShell
LOCATION
Corning, NY
POSTED
25 days ago
Duration: 05 months with possible extension
Schedule: M-F, 8 am - 5 pm, some flexibility may be required
 
 
Job Description:
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
 
Responsibilities
  • Active Directory Administration
  • Limited support for corporate mobile devices
  • Familiarity with cloud applications (Office365, etc.)
  • Troubleshooting Cisco VPN connectivity
  • Familiarity supporting Citrix connectivity
  • Remote connection/utilization
  • Asset management skills
  • Edge, Google Chrome, various browser(s) support
  • Installation/configuration of various Adobe products
  • Installation/configuration of Check Point endpoint client software
  • Printer/driver troubleshooting & installation
  • ServiceNow utilization
  • Deployment/configuration of standard IP telephony
  • Hardware ordering/deployment
 
Additional Responsibilities:
  • Documentation (records) management
  • Knowledge base utilization
  • Project interaction
  • Customer scheduling/follow-ups
  • End user equipment moves (disconnect/reconnect)
  • Multi-team interaction and/or technical roundtable participation
  • Standard device imaging via USB/PXE server(s)
  • Smart-Hands tasks/functions outside of standard operational work
 
Experience:
  • 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience**
  • Excellent problem-solving and communication skills
  • Proven experience in Windows OS deployment, especially Windows 11
  • Basic knowledge of Command Prompt and PowerShell
  • Willingness to learn & grow
 
Preferred Certifications:
  • CompTIA IT Fundamentals
  • CompTIA A+
  • CompTIA Cloud+
  • CompTIA Mobility+
  • CompTIA Network+
  • CompTIA Server+
 
Education:
  • Associate’s degree (preferred), HS Diploma or GED Minimum Required
 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. 

About the Company

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US Tech Solutions, Inc.

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