Field Service Technician

Seeking an experienced Field Service Technician to perform diagnostics, maintenance, and repairs on high-power EV charging systems. This role combines hands-on technical work with customer interaction and requires extensive travel.

Key Role Details

• Position Type: Full-time, Travel
  
• Industry: Electric Vehicle Infrastructure
  
• Location: Dallas, TX
  
• Department: Service Operations
  

Key Responsibilities

• Execute diagnostic, maintenance, and repair work on charging systems
  
• Perform commissioning and periodic maintenance interventions
  
• Work independently and collaboratively to maximize repair efficiency
  
• Document repairs thoroughly and consistently
  
• Provide feedback to remote service and development teams
  
• Coordinate service interventions within assigned territory
  

Requirements

• 2+ years support role in EV charging industry or related such as solar, Battery Energy Storage System, etc.
  
• Experience as electrician in low-voltage range (up to 1,000V)
  
• Technical certification or experience in electrical engineering
  
• Basic software and diagnostic skills
  
• Full stack IT infrastructure knowledge (hardware, software, network, telecommunications)
  
• Proficiency in MS Office (Windows, Excel, Word)
  
• Strong customer service orientation
  
• Professional communication abilities
  
• Experience working under time pressure
  
• Ability to manage urgent customer escalations
  
• Ability to lift 75lbs (components and units)
  
• Capable of repeated ladder climbing
  
• Able to stand/walk for extended periods
  
• Valid driver's license
  
• Valid passport
  
• Flexibility for overtime work
  
• Willingness for domestic and international travel
  
• Available for flexible hours
  

Benefits

• Medical Benefits with cost assistance. 
  
• Vision
  
• Dental
  
• Life Insurance paid by employer
  
• Disability
  
• Flexible Spending Accounts (FSA/HSA)
  
• PTO (minimum 16 days)
  
• Company holidays
  
• Company vehicle provided