Field Service Technician

What you'll be doing

• Champion a "Safety First" culture by modeling safe practices, attending customer safety meetings, and ensuring site safety compliance in accordance with ESS Metron and customer guidelines.
• Provide technical support via phone, email, and on-site visits, delivering troubleshooting assistance and solutions to customer technical problems.
• Perform field service including warranty work, commissioning assistance, acceptance testing, integrated system tests, protective relay settings, and functional tests on multiple OEM products.
• Execute functional testing and final QC inspection of completed controllers and custom-built controls, troubleshooting to the component level for any failures.
• Support new product research, development, and evaluation through functional analysis and reliability testing in collaboration with the engineering department.
• Plan, layout, and perform specialized work of substantial variety and complexity, driving projects to completion with minimal supervision.
• Deliver in-person training for groups of 5–20 personnel and serve as a technical consultant or advisor to customers, engineers, and team members.
• Travel extensively (75–90%) including weekends, holidays, and extended trips up to 3 weeks to support customer training, service repairs, and start-ups.

What you'll have

• High school diploma or equivalent required; Associate's Degree in Electrical Engineering Technology or similar field a plus.
• 4–5 years of experience in an electrical equipment manufacturing role, including electromechanical assembly and testing.
• Ability to read and interpret wiring schematics and mechanical drawings.
• Experience working with 12 VDC to 125 VDC and 120 VAC to 38kVAC systems.
• Ability to troubleshoot relay logic, PLC-based circuits, variable frequency drives, across-the-line and reduced current motor controls, and switchboard equipment.
• Proficiency installing, troubleshooting, and navigating PLC and HMI software for Allen Bradley, Siemens, ABB, and GE programmable logic controllers.
• Familiarity with NFPA 20, NFPA 25, NFPA 70, UL50, UL508, UL891, UL1558, UL1773, IEEE, and NEC standards.
• Ability to provide clear in-person training, troubleshoot over phone and email, and function effectively in a fast-paced environment.
• Must have a clean driving record, be eligible for government clearance work, and ability to travel internationally.
• Self-starter with strong organizational skills and ability to work extended hours when required.

Physical requirements and work environment

• Ability to stand, walk, and perform repetitive tasks for extended periods in an active manufacturing facility and on customer sites.
• Ability to regularly lift and carry up to 50 lbs.
• Ability to work onsite in environments with exposure to electrical equipment and moving mechanical parts.
• Exposure to moderate-to-high noise levels and varying temperatures.
• Must be available to travel with minimal notice for emergency service work.

Safety requirements

• PPE & Compliance: Strictly adhere to all site safety protocols and wear required Personal Protective Equipment (PPE) at all times (e.g., safety glasses, hearing protection, steel-toed boots).
• Hazard Awareness: Proactively identify, report, and mitigate potential workplace hazards or unsafe conditions.
• Standards: Maintain compliance with OSHA regulations and internal safety training.
• Organization: Keep all work areas clean and free of obstructions to prevent workplace accidents.

Compensation and Benefits

• Salary commensurate with experience.
• 401(k) retirement plan: Includes a generous company match.
• Comprehensive health coverage: Multiple medical plan options, including HSA & FSA options.
• Work-life balance: Paid time off, 10 paid holidays, and paid parental leave.
• Company-provided life & AD&D insurance, short- and long-term disability
• Discretionary annual bonus eligibility.
• Wellness & lifestyle perks: WellHub (fitness & wellness), Cleo (family support), Bright Horizons (childcare & education), and My Benefits Work (discounts & services).

ESS Metron is an equal opportunity employer. We respect diversity and do not discriminate on the basis of actual or perceived race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender, gender identity or expression, sexual orientation, marital status, service in the military or veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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