Job Purpose
The Field Service Technician is responsible for supporting the deployment, commissioning, and ongoing service of Hyliion's KARNO Power Module through hands-on assembly training and field-based service execution. This role ensures reliable system performance by performing installations, startups, troubleshooting, maintenance, and customer support across diverse operating environments. By serving as a technical liaison between the factory, engineering teams, and customers, the technician helps deliver safe, efficient, and high-quality distributed power solutions.
Duties and Responsibilities
Training & Assembly Phase (First 4-6 Months)
Assemble mechanical and electromechanical subsystems of the KARNO Power Module Develop a working knowledge of system architecture, operating principles, controls, and safety requirements Support factory testing, inspections, and quality verification activities Collaborate closely with engineering and manufacturing teams to understand design intent and system requirements Follow detailed build documentation, work instructions, and inspection checklists Assist with fault diagnosis, repair, and reinstallation activities as needed
Field Service & Deployment Phase
Travel to customer and partner sites to support mechanical and electrical installation activities Perform KARNO Power Module system commissioning, startup, and acceptance testing Conduct preventive, corrective, and troubleshooting maintenance Diagnose mechanical, electrical, and controls-related issues using test equipment, remote diagnosis support, and software tools Document service activities, inspection findings, and corrective actions accurately and timely Prepare detailed service reports outlining work performed, diagnostic results, and customer feedback; coordinate closely with service engineering and factory quality teams Interface professionally with customers, contractors, and internal engineering teams Participate in on-call or rotating support schedules to support deployed systems, as required Maintain service tools, service vehicles, and spare parts inventory to ensure timely and effective issue resolution
Additional duties and responsibilities as assigned and/or needed.
Qualifications
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications include:
Education, Experience and Certifications
Minimum of 3 years of hands-on experience in field service, mechanical assembly, maintenance, or repair of industrial equipment High school diploma or equivalent required; additional technical training, vocational education, military experience, or equivalent hands-on background preferred Experience using and maintaining hand tools, torque tools, and diagnostic equipment Experience supporting power generation equipment, generators, engines, or energy systems preferred Field commissioning or startup experience for industrial or energy equipment preferred
Skills and Abilities
Strong mechanical aptitude with a working knowledge of electrical systems, controls, and sensors Proven ability to troubleshoot and resolve complex equipment issues in field environments Ability to read and interpret mechanical drawings, electrical schematics, wiring diagrams, and service documentation Ability to document work performed clearly and accurately using digital tools Strong communication skills and the ability to work effectively with customers and cross-functional teams Familiarity with preventive and predictive maintenance practices Comfortable working independently in the field with remote engineering support
Role Classification and Working Conditions
This is an hourly, non-exempt-level position. This position typically works in a production/assembly/engineering lab environment. Overtime may be required.
Physical/Other Requirements
Ability to stand for extended periods and perform hands-on mechanical work Ability to lift and maneuver components weighing up to approximately 50 lbs Ability to work safely in industrial, outdoor, and construction-adjacent environments Willingness to wear required personal protective equipment (PPE) and adhere to all safety protocols Willingness to travel extensively (50-75%), including overnight and multi-day site visits Valid driver's license with the ability to safely operate company vehicles
We are not accepting candidates who require sponsorship for this position at this time.