Job Description – Direct Hire Field Service Technician
The Field Service Technician brings the company’s commitment to customer excellence directly to the field. As the face of the company on location, you will maintain high standards of customer service while handling the installation, training, and troubleshooting of customer machines in diverse field environments.
Key Responsibilities
Inspect, troubleshoot, repair, and maintain drilling equipment in the field and at job sites.
Install drilling attachments and perform maintenance and repair services.
Demonstrate drilling methods and educate customers on safe operation, maintenance, and best practices.
Provide on-site and phone-based technical support to customers.
Identify quality or performance issues and collaborate on corrective solutions.
Assist internal teams with troubleshooting, quality control, assembly, and refurbishment as needed.
Maintain professional conduct and represent company core values at all times.
Working Conditions
Frequent travel required (up to 75%), including domestic and international travel.
When not traveling, work performed on-site at corporate location.
Compensation Package
Starting at $75k, depending one experience
#DHIR26
Numbers & Facts
Location
Elon, NC
Skills
Best Practicesunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Drillingunmatched
Drilling Equipmentunmatched
Educational Methodsunmatched
Equipment Maintenance/Repairunmatched
Identify Issuesunmatched
Maintenance Servicesunmatched
On Site Supportunmatched
Quality Controlunmatched
Technical Supportunmatched
Telephone Technologyunmatched
Testingunmatched
Willing to Travelunmatched
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