Field Service Technician

"Be part of a highly motivated and skilled team, and provide outstanding customer service for an innovative Company." United Safety and Survivability Corporation is committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property. As the global leader in our industry, we push boundaries by utilizing innovation to highly engineer and produce the next generation of safety and survivability technologies. At United Safety we're solving our industry's most important problems with talented individuals who share our passion to change the world. Our culture is fast-paced, energetic and innovative. We work to build an inclusive environment in which everyone, regardless of gender, race, religion, age, or background, can do their best work. We are fully committed to continuous growth and advancement; we will reinvest profits and resources into our employees, our processes and product innovation. Job Title: Field Service Technician Department: Field Service Classification: Non-Exempt Summary: The Field Service Technician delivers our customers with the highest level of customer service excellence, knowledge and on time maintenance and product installation. This position is responsible for prioritizing and completing installs to meet and exceed our customer's requirements for service, while advocating on behalf of the company. Responsibilities: As the Field Service Technician you will: Provide service and customer support during field visits. Manage and execute all on-site installation, repair, maintenance and test tasks. Diagnose technical and customer issues/problems while maintaining the highest possible level of customer satisfaction. Provide technical training on our products. Define and drive part sales through training and reviews. Comprehend customer requirements and make appropriate recommendations and briefings. Accurately document field changes and processes in support of future product modifications, ongoing service support and potential warranty claims. Establish service requirements; order and gather components and parts to complete service requests. Produce timely and detailed service reports and Sales Force ticket updates. Possess strong knowledge regarding all products manufactured by United Safety and United Safety suppliers. Build positive relationships with customers. Perform projects, as requested, that are concerned with product offerings, product process and documentation improvement, and company growth. Schedule travel efficiently and process expenses appropriately. Observe all company rules and safety practices. Perform other duties as assigned.