Field Service Technician - Freemont California

The NOxCare Field Specialist will safely manage local service requirements for the NOxCARE delivery device, a medical device, to minimize interruptions to supply to hospital customers and their patients. The NOxCARE Field Specialist will go on-site to the customer's location(s) to troubleshoot and repair device issues, providing critical customer service support.

The NOxCARE Field Specialist will serve as the liaison between Clinical Sales and Clinical Educators to ensure customer needs are met from a product service perspective. The NOxCARE Field Specialist will also be directly involved in the start-up or on-boarding of new customers, Noxivent product replenishment deliveries and replacement device deliveries. The NOxCARE Field Specialist will operate under minimal supervision, reporting to an off-site manager.

• Directly supports the day-to-day performance of NOxCARE equipment maintenance and service levels to customers
• Fully understands the NOxCARE device and can troubleshoot, resolve, and repair issues
• Frequently travels to customer sites, communicating professionally and interacting daily with hospital staff regarding devices, managing technical device issues, and customer concerns
• Performs accurate documentation utilizing internal device/system logs and understands device/system settings
• Performs monthly maintenance, calibration, and sensor changes as necessary
• Maintains all regulatory and required company documentation for device maintenance, deliveries, and shipments
• Coordinates packing and shipment of devices that require off-site maintenance
• Coordinates ordering of new, replacement devices as necessary to minimize customer downtime
• Adheres to all manufacturer guidelines for NOxCARE device maintenance
• Maintains sufficient NOxCARE inventory to meet customer needs
• Maintains sufficient parts inventory for device repair
• Delivers recurring orders of Noxivent cylinders to customers
• Participates in "Go Live" activities, ensuring inventory and equipment are delivered, unpacked, and set up on time at customer sites
• Receives incoming calls during off-shift hours from customers (i.e., on-call), which may require an on-site visit to the customer to resolve issues immediately
• Other duties as assigned
• High School Diploma or GED required; technical degree preferred
• Good driving record required
• Minimum of one year of equipment repair experience; biomedical equipment repair experience preferred
• Minimum of one year of experience in a customer-facing and/or customer service role preferred
• Basic computer skills required
• Strong communication skills, including written communication
• Able to lift 50-70 pounds as needed
• Able to bend, stoop, squat, and lift numerous times daily
• Able to travel 75% +/- of time (limited overnight travel)