Field Service Technician

Field Service Technician – Product & Equipment
Location: In-person/In-field position near Grand Rapids/Sparta Michigan

Advancing the Future of Freshness, Together

AgroFresh is a fast-moving, dynamic company dedicated to delivering integrated near- and post-harvest solutions for more freshness and quality, every step of the way from harvest to home. From next-gen digital monitoring and analytics and plant-based coatings to integrated fungicide solutions and SO2 generating sheets for more intelligent packaging, you can count on us for a full suite of near- and post-harvest solutions that help enhance quality and extend the shelf life of your fruits and vegetables.

When you work at AgroFresh, you work with the leading experts in near- and post-harvest technologies to proactively solve the most pressing challenges. Imagine a world where the produce supply chain has more time every step of the way. Where products get to consumers exactly as the grower intended. Where food loss is minimized, sustainability maximized, and business empowered. This is the world of Smarter Freshness.

What the Role Delivers

The Field Service Technician ensures reliable, high-quality delivery of AgroFresh products and application services by supporting both equipment performance and postharvest processes in the field and packing house environments. The successful candidate delivers operational excellence, product performance, and customer confidence by combining technical expertise, field support, and a proactive approach to quality and service.

Key Responsibilities
In order of relative importance

• Develop, build, and install application equipment
• Assist Customer’s staff resolving technical issues with application equipment
• Source materials and equipment needed for installations
• Perform preventive maintenance on equipment
• Directly support Packers by monitoring fruit/vegetable processing and conditioning lines
• Monitor and optimize fungicide, cleaner and coatings applications in packing houses
• Perform routine verification of packing house sanitation practices for prevention of postharvest decay
• Implement trials for development of emerging AgroFresh products as well as current products
• Draft reports on packing house monitoring programs
• Review current and proposed industry practices
• Maintain positive relationships with AgroFresh employees, customers and other contacts
• Occasional overnight travel and early morning or late evening hours.
• Mixing and monitoring of postharvest products including but not limited to wax, fungicides, sanitizers, & cleaners.
• Train AgroFresh distributor sales and technical personnel
• Assist in the development and costing of Bills of Material to support sales staff

Who to Work With

Primary internal and external stakeholders

• Customers, key contacts. pack line employees, distributor
• Sales/Account Management team
• Operations Director, reporting manager
• Supply chain/Customer service for product deliveries

How We Work
AgroFresh core competencies – those in italics apply for people leaders

• Accountability for Results
• Mindset for Growth
• Customer Centricity
• One AgroFresh
• Owns the Talent

What the Job Requires

• AA or Technical degree, work experience considered in lieu of degree
• Mechanical aptitude for application equipment installations and repair
• Fabrication skills, cutting, and welding
• PLC programming and troubleshooting
• Computer literate including Microsoft Word and Excel
• Clean driving record mandatory

What to Have Done and Know How to Do

These skills and experiences are highly desirable; however, they do not preclude exceptions based on an individual’s performance history and demonstrated potential.

• Excellent verbal and written communication skills
• History of Customer and internal customer focus and success
• Mechanical aptitude or equipment experience especially in Ag post-harvest industry a plus

Why Work Here

• We work every day to improve the quantity and quality of fresh produce and reduce food waste – that is important to every person on the planet!
• We have a rich history and are known for our quality products.
• We have an enterprising spirit and are looking for like-minded problem-solvers to help us accomplish our goals.
• We focus on the Critical Few priorities that are important for us and our customers and then hold ourselves accountable to deliver.
• We are growing and transforming – both our business and the industry.
• We are committed to developing our colleagues and helping you advance in your career.
• We offer competitive compensation and benefits packages.

Local Details

• This is in-person/in-field position is located in the Grand Rapids/Sparta, Michigan area.